• Jasmine Klassen Email & Phone Number

Carrollton, Texas

• Managed portfolio of 30 domestic and international SaaS clients, defined best practices and project timelines for inventory process. • Established strategic adviser relationship with each account to drive continued value of our solution. • Maintained a solid track record of renewing and up selling existing and new clients.• Reviewed, renewed and established SLA’s for client contracts, ranging from 1 to 5 years.• Collaborated with Sales Team, Business Analysts, IT and Logistics on client orders, system requirements and data integrity to ensure highest level of customer satisfaction.• Supported inventory count process, providing onsite and online training, managing client expectations, conducting pre and post count meetings.

San Mateo, Ca

• Managed overall relationship with assigned SaaS customers, which included: on-boarding, training, on-site implementation, remote support and bi-annual business reviews.• Worked with accounts to establish plans and deadlines to improve faculty compliance from an average of 60-75% to 98% in one year.• Collaborated with Product Management and Engineering to identify product enhancements, develop implementation plans for new products and concepts.• Worked with Procurement and IT on data integrity, inventory requirements and delivery timelines for 12,000 student enrollments.• Maintained strong B2B relationships with 15-20 College stores and 30 Online College Bookstores. Conducted online training of Rafter software applications, identified upsell opportunities and developed unique business solutions for accounts.• Maintained a 98% satisfaction rating for B2B and cloud customers, achieving 100% account references and retention.

Dallas/Fort Worth Area

• Managed the operations of the Southwest Region, 22 retail stores with $25 Million in annual sales. • Ranked number 2 in the organization for apparel, electronics and supplies in FY2012.• Successfully opened 4 new concept stores aligned with corporate rebranding strategy.• Responsible for the implementation of company rebranding in Texas Region.• Southwest Regional Trainer for new Store Management, on boarding and development programs.• Responsible for the Southwest Region’s recruitment, selection and training of store management, specialists and regional staff positions. Including development of 5 high potential employees into multi-unit managers. • Part of initial test group for Textbook Rental Program which is now an industry standard.• Engaged in ongoing communications with on Campus Administration to identify new business opportunities.

Allentown, Pennsylvania

• Responsible for all aspects of operating a profitable store, exceeding budgeted sales and profit goals.• Increased sales to over $6 million for first time at that location while Store Manager, achieved 106% profitability.• Maintained a 95% Guest Service mystery shop score.• Developed new business opportunities- Teacher Outreach program generating $25,000 in sales and Starbuck’s café catering sales for $5,000 in incremental sales.• Maintained high operational standards for store including visual presentation, inventory control, human resources and guest service.

Western Canada

• VP for Western Region consisting of 32 large format stores with 2,000 employees, 10 direct reports. • Generated $ 200 Million in annual revenue, roughly 1/4th of total company revenue.• Received 3 performance based promotions in 7 years. • Increased comparable sales by 11.2%, worked with operating budget of $ 48 Million dollars, increased EBITDA by 21%.• Restructured 2 underperforming stores, exceeding profitability targets within 6 months. • Regained over $1 Million in lost sales within 9 months in the region.• Developed Gift of Reading donation concept, donating 3,000+ books to children in need.• Maintained and developed relationships with Starbucks leased operations.

Alberta, Manitoba, Saskatchewan Markets

• Managed the operational and sales performance of 21 stores in 3 provinces. • Provided leadership to 21 General Managers and 1,100 employees. Responsible for recruiting and training management teams, managing P&L profitability / expense control, visual presentation and brand marketing.• Achieved 109% profitability in Fiscal 2003 after restructuring poorly performing Calgary Region.• Achieved 148% profitability in Edmonton Region for Fiscal 2003.• Improved employee morale and team spirit through strong store presence and sharing best practices.• Lead General Managers to improve store merchandising and customer service standards in all stores, sharing best practices. Resulted in double digit sales increases in regions.

Edmonton, Canada

• Managed 5 direct reports and sales team of 90 employees. • Responsible for day-to-day store operations, including hiring and training staff, store promotions, inventory and visual presentation.• Improved sales by 5.4% at the Southpoint store during first three months of new competition in marketplace.

Edmonton, Canada

• Increased sales by 8% for areas of responsibility in first 4 months.• Lead sales team of 6 commission sales employees.• Worked with vendor reps and buyers on assortment and inventory levels to increase sales.

Western Canada

Store ManagerSales Floor Manager

Bachelor Of Commerce, Business And Mis

Certified Human Resources Professional, Human Resources