Jasmine Miles Email and Phone Number

Led a 250-person administrative support team, developing operational strategies for North America. Managed a $2M+ budget, ensuring optimal resource utilization and quality service. Collaborated with leadership on the development of key hiring and onboarding plans, implemented admin support and PDG strategies, and created SOPs. Conducted performance reviews and coached 20+ Admin Service Leads/Specialists. Oversaw all learning and development projects, conducted analytics for consultants and support teams, and managed project timelines, budgets, and resources to ensure successful project delivery. Key Achievements:-Improved team efficiency by 30% through the development of new staffing strategies. -Reduced spending 22% by optimizing budget forecasting and improving budget management.-Increased employee productivity by 25% through the implementation of a new training program. -Reduced project cycle times 21% and boosted productivity 80% with a scheduling optimization project.

Directed operations of a 408k sq. ft. facility, managing a team of 150+ with responsibility for implementing best practices and strategies to improve efficiencies and proper resource management. Developed and executed projects, coordinating cross-functional teams to manage KPIs, inventory, and financial metrics across 30 customer accounts. Conducted risk assessments and implemented mitigation strategies. Reported project status and updates to senior leadership. Key Achievements:-Saved $100k annually by creating a new org structure and scheduling initiatives to reduce overtime rates.-Increased productivity by 60% through automation in the e-commerce sector.-Slashed errors by 15% through the implementation of strategic process improvements.

Oversaw a cross-functional team of 100+, developing project plans and timelines to achieve optimized fulfillment, quality and customer satisfaction. Facilitated communication between project teams and stakeholders, adjusting plans as necessary to meet deadlines. Led projects to optimize employee schedules, resulting in a significant reduction in labor expenditures. Selected by leadership to serve as the Interim Director of Operations, tasked with managing the opening of three new facilities both in the US and the UK. Key Achievements:-Increased customer retention by 5% and annual profit by 35% through the design of a novel marketing strategy. -Reduced project cycle times by 21% and boosted productivity by 80% through a schedule optimization project. -Assisted in promoting 5 employees to leadership positions through direct training and mentorship.-Decreased order processing time by 16.5% and annual material expenses by $145k through strategies that maximized units per shipment.

Directed fulfillment operations in a 1.1M sq. ft. facility with 150+ employees. Led projects surrounding continuous improvement, employee performance, and fulfillment rates. Launched a new omnichannel distribution center and the subsequent onboarding of two new businesses by mapping the warehousing of 800k+ items. Developed and managed project plans to improve fulfillment processes, coordinating with cross-functional teams to implement process changes.Key Achievements:-Increased fulfillment volume by 50% and achieved 99.97% accuracy.-Reduced operational costs by 10% through the development and implementation of new SOPs.-Coached and developed 3 team members into leadership roles.

Directed a team of 13 employees, leading projects related to operations expansion, inventory expenditures, and new technology implementations. Coordinated with stakeholders to gather requirements and define project scopes. Conducted risk assessments and implemented mitigation strategies. Led the expansion of operations to 22 merchant locations by overseeing talent acquisition, new hire onboarding, training, and development efforts.Key Achievements:-Reduced wasteful inventory expenditures by 20% via Lean Six Sigma and 5S methodologies.-Boosted processing speed by 34% via enhancements to station design and increasing headcounts.-Increased sales by 25% and customer retention by 15% through the development of an order management tool.