Jasmine Robinson Email & Phone Number

Naranja, Florida, United States

Chicago, Illinois, United States

Proactively resolved customer contacts through various support modalities including inbound and outbound calls, email, chat, and tickets.Utilized excellent verbal and written communication skills to effectively convey complex information and build strong relationships with merchants, colleagues, and stakeholders.Employed creative and analytical problem-solving skills to identify and troubleshoot technical issues, develop innovative solutions, and improve over all merchant experience.Contributed to customer retention by building strong, long-lasting merchant relationships, providing exceptional service, and offering personalized solutions to meet merchants needs.Investigated case details to determine the root cause of issues and completed through documentation and notation on merchant accounts.

Chicago, Illinois, United States

Assisted in the planning, promotion, and coordination of R.A.G.E. outreach initiatives and administered weekly community health resource faith and food pantry.Identified and established new relationships, and maintained current collaborative relationships, with community-based organizations, block clubs, nonprofit organizations, faith-based and community leaders, schools, and, local businesses.Effectively utilized CRM software to manage volunteer interactions, track member and stakeholder date, and analyze volunteer behavior and trends.Provided marketing support for R.A.G.E. through community & door-to-door outreach- assisting with creation & distribution of flyers, letters, and other organizations literature regularly.

Skokie, Illinois, United States

Responsible for managing personnel, customer relations, inventory and the daily ebb and flow of all store related matters while adhering to strict state guidelines and regulations.Tracked various sales metrics on a daily, weekly and monthly basis while creating an effective organization and information gathering systems for all inventory regarding special orders, employee samples and weekly deals.Communicated effectively with all levels of the organization to implement and maintain deals, protocols, policies and procedures in accordance with company standards.Trained staff of 50+ to open a flagship store in Skokie, IL.

Aurora, Colorado, United States

Responsible for managing dispensary staff, schedules, inventory and patient/customer relations.Served as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.Coordinated and facilitated all the stores transactions and operations such as ordering medicated products, intake of deliveries, troubleshooting POS on the budroom floor, and the purchasing of all non medicated items.Responsible for managing dispensary staff, schedules, inventory and patient/customer relations.Served as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.Responsible for managing dispensary staff, schedules, inventory and patient/customer relations.Served as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations.

Denver, Colorado, United States

Guided team to create an experience tailored to customer needs by utilizing probing questions, extensive product knowledge, terpene profiles, and consumption methods.Developed comprehensive product knowledge by continuously learning about products and services, staying up-to-date with industry trends, and effectively communicating product benefits to customers.Collaborated effectively with cross-functional teams, providing support, guidance, and feedback to colleagues, and contributing to the achievement of team goals.Successfully handled customer complaints and concerns by empathizing with their situation, providing prompt resolution, and following up to ensure customer satisfaction.

Miami, Fl

Excelled in a fast-paced call center environment, handling high call volumes and maintaining a high level of customer satisfaction with emphasis on one call resolutionConsistently achieved upselling and cross-selling targets by identifying customers' needs, presenting relevant product options, and leveraging persuasive communication skills.

Miami, Florida, United States

I designed and developed an art curriculum and course materials for students from kindergarten to 8th grade while incorporating age and skill-appropriate lessons regarding art and its many forms and traditions. I encouraged students to express themselves through arts as a healthy way to communicate and manage stress. I provided an exciting classroom experience to students during art sessions.

Benton Harbor, Michigan, United States

I facilitated a strong climate that gave free art classes to the community that would have otherwise be unavailable to them. I assisted in making a craftsmanship garden where the community can learn about sculpture, urban gardening, and street art.

Benton Harbor, Michigan, United States

I encouraged at-risk youth to use the performing expressions as a vehicle to keep away from settling on undesirable decisions and maintain a strategic distance from hazardous practices. I directed, created, and drove after-school programs. I assisted the director with clerical and administrative needs.