Subject matter expert administering and managing leave of absences and accommodation requests in accordance with applicable federal and state employment laws for 4,000+ employees, also responding to unemployment claims ensuring accuracy; full functioning back up to benefits administrator.

- Provided assistance to team members regarding benefits and human resource related questions and issues - Maintained employee personnel files, ensuring new hire paperwork was completed accurately; verifying I9 documents utilizing E- Verify- Coordinated employee benefits eligibility and enrollments, terminations, and deductions- Collaborated with payroll on all deductions of terminated employees- Provided written and verbal employment verifications- Facilitated new hire orientation meetings on a weekly basis- Assisted in the full cycle recruitment process, including: sourcing candidates, coordinating interviews, verifying work-history and references and tracking of candidates in applicant tracking system- Maintained applicant tracking database; reviewing, screening, and maintaining applications and resumes- Reviewed and maintained billing of all benefits, ensuring accuracy- Conducted background screenings and coordinated pre- employment medical screenings for all prospective employees

• Worked independently managing the day-to-day functions of the workers’ compensation program for all United States locations, as well as, Mississauga, Ontario Canada, including: reporting and processing claims, ensuring accurate and timely claim reporting, providing remarkable customer service to all employees • Interfaced with managers, third party workers’ compensation insurance administrators, internal and external lawyers, claims managers, occupational clinics and state/federal personnel to coordinate in areas such as treatment and/or return to work plans based on work restrictions • Gathered appropriate data from payroll department monthly, navigating eWSIB platform- calculating ePremium • Oversaw WA workers’ compensation program, navigating the Washington State Department of Labor and Industries workers’ compensation insurance suite; worked in partnership with claims manager and case nurse to formulate return to work plan • Managed Transition2Work program, including: coordinating with off-site modified duty program, providing employees with applicable documents • Ensured all OSHA and Cal/OSHA requirements were met, including: all recordkeeping and new online reporting requirements • Managed all employee leaves of absences for all United States locations, as well as, Mississauga, Ontario Canada, including: written and verbal communication with department managers and HR staff members for payroll and benefits purposes • Met with employees face to face, also responding to employee e-mails and voicemails• Communicated effectively with managers to provide updates on employees’ status and anticipated return to work date• Prepared appropriate notices for employees, specifically related to their LOA• Maintained an efficient records system for workers’ compensation/LOA claims and related information, data, and activities, streamlining when appropriate • Facilitated New Hire Orientation on a rotating basis with HR team members

• Onboard new employees at the Umami Corporate Support Center • Assisted in developing and disseminating Human Resource programs, policies and standing operating procedures • Ensured compliance with all local, state, and federal labor laws; operating in New York, Las Vegas, Chicago, California, and Japan • Point of contact for HR related inquires for approximately 1,300 employees • Supported HR Manager with the coordination of benefits open enrollment and special projects as needed • Administered benefits to newly eligible employees • Screened resumes for various open positions company wide, passing along qualified candidates to HR Manager • Completed I-9 forms, certifying I-9 documentation, creating new files for all new hires • Processed all personnel actions including: new hires, promotion/transfers, pay changes, terminations, and Leave of Absences • Completed all employment verifications, including: all state and federal employment forms • Collaborated with payroll department on processing of weekly and bi-weekly payroll • Maintained the COO’s agenda; scheduling meetings and interviews as needed • Supported the General Managers with employee relations issues; recommending corrective action when necessary • Ensured all employee records are filed correctly and kept confidential • Managed workers’ compensation claims for all locations

• Point of contact for HR related employee inquiries • Serves on the wellness team by coordinating events and supporting initiatives• Creates and distributes new hire offer letters to all field managers• Responds to unemployment claims through ADP Casebuilder• Processes employment verifications for all North American employees• Files worker’s compensation claims, and manages bill pay for medical treatment• Ensures all North American locations have current labor law postings• Updates HR Store Audit forms for District managers• Maintains employee records for W-2’s, vacation, and rollover• Coordinates bi-annual Red Cross Blood Drives at Headquarters• Schedules and tracks Sexual Harassment Training for managers• Maintains HRIS records, and compiles reports • Verifies I-9 and social security documents for new hires with the use of e-verify

• Analyzed financial reports• Prepared tax returns using Drake Tax Software• Effectively communicated with clients to determine their needs• Created end of month financial reports and journal entry postings • Maintained employee payroll records• Computed overtime payments and payroll deductions• Completed EFTPS payments for payroll taxes • Processed paycheck advance requests

• Achieved Follett’s textbook acquisition targets by purchasing books from K-12 schools• Negotiated customer book buys using pre-existing guidelines• Managed and mapped a territory of 13 counties• Provided excellent customer service to clients• Surpassed established company target and enhanced productivity

• Served as emergency response for up to 385 residents• Provided personal assistance to crisis situations• Facilitated academic and social opportunities for residents through programming• Used interpersonal skills to establish relationships with residents and staff• Enforced and upheld university policies• Assessed and responded to the needs of 36 residents on floor

• Received 80-100 inbound calls per day for Enterprise Rent-A-Car• Navigated various software systems, while maintaining phone presence • Maximized revenue through goal setting and sales techniques• Closed each sale by use of persuasion and interpersonal abilities • Provided excellent customer service by maintaining pleasant demeanor• Exceeded performance and quality assurance expectations• Overcame objections by offering options in a tactful manner