Jasmine Thomas Email & Phone Number

Atlanta, Georgia, United States

Greater Atlanta Area

- Assisted 10 asset managers with the fiduciary management of over 250+ commercial and residential properties with a portfolio worth $350M+.- Administered successful property transactions, leasing, and property management processes, boosting team efficiency by 30% in 6 months.- Orchestrated the seamless onboarding of 40+ new assets per quarter, reducing onboarding time by 30% and increasing customer satisfaction score by 20%.- Communicated and educated 150+ beneficiaries and clients on account activity and served as point of contact in asset managers absence, thus maintaining an average customer satisfaction rating of 10 out of 10.- Managed the distribution of $1.5M+ in income to 100+ beneficiaries; ensured timely and accurate payments, resulting in a 95% satisfaction rating and 0% payment errors.- Coordinated legal activities for 250+ real estate properties and clients by partnering with private wealth stakeholders; crafted leasing agreements, conducted property evaluations, and performed title searches leading to successful property acquisitions.- Investigated and remedied 100+ account discrepancies by collaborating with cross-functional teams and implementing data cleansing processes; reduced accounting errors by 40%.

Duluth, Georgia

- Resolved 1K+ complex mortgage loan inquiries related to homeowners’ insurance and exception items within a satisfactory time frame.- Adequately explained the claims filing process and lender placed insurance coverage policies to 1k+ customers, enhancing the customers knowledge of the subject. - Delivered solutions, amplified customer knowledge base, instilled trust and increased customer satisfaction by 95%.

Columbus, Ohio Area

- Implemented personalized mortgage and home equity loan consulting by answering inquires, providing information, and managing difficult client situations, increasing customer satisfaction rate by over 95%.- Solved 500+ complex customer inquiries and escalated issues from Senior Management, Federal Agencies and United States Congressional Offices.- Leveraged advanced CRM tools and customer service skills to increase efficiency and reduce response time by 85%.- Spearheaded implementation of customer experience and process improvement initiatives resulting in 25% reduction in customer complaints and 15% improvement in Net Promoter Score through team training and process optimization.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General