Answer customers' questions about services, appointments, pricing, and product availability. Consult with clients after sales to resolve problems and provide ongoing support. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Supported teams in continuous delivery of quality service, enhancing the usage and introduction of new features, maintaining a 100% for several consecutive weeks. Provided support to supervisor in team operation, QA, providing process updates to team, and attendance monitoring. Refined process for deaf member experiences with ASL Representatives by streamlining and increasing contacts by 98%.

Identified, compared, and maintained correct members’ personal information to submitted documentation on video calls. Capitalized on use of information from all relevant sources to stay knowledgeable maintaining 100% customer-focused metrics. Partnered with team and upper management to resolve members’ problems.

Kept up to date on policy and internal process changes. Inputted data into appropriate databases to gather information. Reviewed moderation history for learnings or opportunities for realignment. Communicated effectively and confidently across all levels of leadership and peers.

Keep record of customer interactions recording details of inquiries, complaints, or comments on 65-75 calls per day. Operate the telephone directing calls to the correct department, providing information, taking messages, or scheduling appointments. Build rapport with customers and provide excellent customer service on every phone call. Manage and utilize time effectively to prevent coverage gaps while meeting set metrics for the department.

Sort outgoing and/or incoming mail using automated equipment. Ensure all necessary support equipment and materials are organized for sorting. Lifting or carrying moderate to heavy mail and packages and prolonged standing.

Confirming merchandise information matches that of the work order. Moving and organizing new merchandise within the warehouse. Thoroughly inspecting picked merchandise for damage or other problems.

Maintained Medicare beneficiaries' satisfaction with forward-thinking strategies focusing on addressing customer needs and resolving concerns on a first call basis. Preserved an updated knowledge of CMS regulations and policies and complied within HIPAA laws. Assisted 30+ Medicare beneficiaries daily with enrollment and comparing healthcare plans.

Kept records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information. Suggested and or checked alternate spellings, locations, or listing formats to customers lacking details or incomplete information. Consulted with customers by telephone to provide information about services, take and enter orders, or obtain details of complaints.