As a customer service representative at Memory Block Australia, my major duties and responsibilities consisted of selling wooden blocks and printing photos on the blocks for the customers, handle multiple customers, meet sales goals, being under persistent pressure and maintain keen awareness on need of the customer, correspond with the teammates on sales as well as serve complaints. Because of which I've developed skills of persuasion, influence people and negotiate on the deal. Other… Show more As a customer service representative at Memory Block Australia, my major duties and responsibilities consisted of selling wooden blocks and printing photos on the blocks for the customers, handle multiple customers, meet sales goals, being under persistent pressure and maintain keen awareness on need of the customer, correspond with the teammates on sales as well as serve complaints. Because of which I've developed skills of persuasion, influence people and negotiate on the deal. Other important factors required were patience and being optimistic during the sales pitch which led me to finalize the sales and leave good impression on customer service provided.Few other things were to handle technical issues and errors of printer and solve it, sometimes with remote assistance. Show less

Intern as Business Analyst and Software developer- As Business Analyst, the role included preparation of document - user requirement through agile methodology which was taken from client – (Psychologist). Also complete both functional and non-functional business and technical documents. Analysis on the development of project and re-engineer it based on user/client feedback where feasible. - As a developer of a chatbot based on conversation on Depression and Loneliness. It includes… Show more Intern as Business Analyst and Software developer- As Business Analyst, the role included preparation of document - user requirement through agile methodology which was taken from client – (Psychologist). Also complete both functional and non-functional business and technical documents. Analysis on the development of project and re-engineer it based on user/client feedback where feasible. - As a developer of a chatbot based on conversation on Depression and Loneliness. It includes training chatbot with the phrases based on the particular scenarios. Implementation on logic and architecture design for chatbot. Develop a guideline and design principle for text-based analysis through AI.- Nodejs, React Framework and Google’s Dialogflow Show less

- The job consisted of technical, marketing, pre-sales and public relations responsibility combined. - Prepare technical RFPs and assist for technical security assessment such as Network and system Penetration Testing and Social Engineering for the clients.- Preparing and contributing on the data collection for tests and assist in reports for SOC analysts.- Work as a part of product/services marketing team to ensure product is shared in market with wide variety of clients/customers’… Show more - The job consisted of technical, marketing, pre-sales and public relations responsibility combined. - Prepare technical RFPs and assist for technical security assessment such as Network and system Penetration Testing and Social Engineering for the clients.- Preparing and contributing on the data collection for tests and assist in reports for SOC analysts.- Work as a part of product/services marketing team to ensure product is shared in market with wide variety of clients/customers’ engagements. - Keep the clients and public aware of Cyber threats, security measures and products/services, design infographics related to data collected and others as per need. - Support product launch activities, assist with conferences and trainings, respond to customer or field inquiries. Show less