Jasmin Valadez Email & Phone Number

San Diego, Ca, Us

Leading and motivating a team of Warranty Services Professionals to meet and exceed dealer expectations. Creating reports on warranty claims, analyze root causes, trends, and identify methods to reduce claim cost.

Responsible for supervising the day-to-day functions of the Warranty department. Main duties include warranty policy guidance and executive, all aspects of warranty claims and RA processing, and all data collection and reporting.

Vista, Ca

• Developed a database for dealers to process warranty claims online and for the internal cross-functionality administration representatives to use for payment reimbursement. • Create and provide month-end reports, year-to-year reports, and charts containing sales and warranty data, used by the executive team for budget preparation and quality improvement.• Reorganized structure and functionality of warranty department by establishing clear, consistent, efficient warranty coverage guidelines.• Award Employee of the Year award, based on People First principles.

Vista, Ca

• Analyzed claim data for 900+ dealers (accounts) in the companywide for quality and warranty reimbursement payment.• Responsible for the warranty budgets and expenses, and monitoring areas for improvement. • Resolved escalated consumer complaints. Utilized strong negotiation and conflict techniques to successfully resolve all situations.

Carlsbad, Ca

• Supervised employees by planning, scheduling, and coordinating daily activities and priorities to meet goals and performance measures.• Exceeded weekly sales quotas through persuasion and responsiveness to customer preferences.• Prepared deposits, recorded journal entries, and reconciled daily, monthly, and YTD closing reports.• Organized and planned inventory, shipping and requisition purchases.

Bachelor Of Science Degree, Business Administration, Management And Organizations

Activities and Societies: Entrepreneur, Management, and Latino.

Minor, Women'S Studies

Associate’S Degree, Business Administration And Management, General