Jasmin Valentin Email & Phone Number

Massachusetts, United States

Milwaukee, Wisconsin

• Maintained quote documentation with accurate pricing and configurations.
• Maintained relationships with clients and company sales team.
• Managed internal and external client reporting.
• Reviewed client contracts prior to finalizing purchase orders that met company terms.
• Investigated order issues, assisted in troubleshooting while ensuring timely, effective, andaccurate communications between the clients, sales representative and companywarehouse.
• Managed the invoicing process across assigned accounts by exporting, creating, andreconciling invoices prior to delivering by ensuring full accurate billing on all orders.

Milwaukee, Wisconsin

• Responsible for preparation and processing invoices that meet client requirements and follow internal accounting guidelines.
• Issued and processed invoices and credits in accordance with client specifications and internal requirements.
• Processed invoices via post, email, and EDI programs (such as Ariba, JP Morgan XIGN, OB10, WOI, and various client specific systems).
• Supported internal customers in sales offices by resolving invoicing issues, processing invoice and sales credit adjustments, providing training and best practices in all billing related areas, and completing report.
• Maintained accurate records and updated documents/notes regarding invoicing processes, as requested by clients.
• Organized and maintained storage of invoice copies and credit adjustments on shared network drive.

• Developed complete solutions based on customers’ specific needs.
• Provided an amazing, personalized shopping experience to each and every customer.
• Lead iPhone and iPad workshops
• Hosted the “family room” by checking clients in for Genius Bar and workshop appointments

Waukesha, Wisconsin

• Responded to and resolved escalated calls from any department.
• Resolved and/or addressed more complex customer problems or questions with routine customer follow-up.
• Responded to Customer Service questions asked by other Customer Care Center associates.
• Participated as a member of the Help Desk team servicing U.S. Cellular's internal customers

Waukesha, WI

• Responded to inbound customer calls in a professional manner
• Researched and analyzed cellular billing statements
• Adapted to the individual needs of the caller
• Provided timely and accurate solutions to customer problems/concerns
• Achieved individual quality assurance/performance goals targeted by the organization.Skills