Plan and schedule routes for delivery drivers to ensure timely and accurate deliveries.Optimize routes to reduce transportation costs and improve delivery efficiency.Act as the primary point of contact between drivers, delivery teams, and customers.Coordinate with warehouses or fulfillment centers to ensure that orders are ready for dispatch.Generate reports on delivery performance, issues, and operational efficiency.Proficiency in using various tools and apps to track and manage logistics operations.

Address and resolve issues such as missed deliveries or damaged packages efficiently and professionally.Manage time effectively to ensure timely delivery of packages while maintaining high service standards.Strong interpersonal skills to interact positively with customers and handle any issues or complaints.Flexibility to handle varying delivery volumes, changing weather conditions, and unexpected delays.Effective communication skills to coordinate with Amazon support, customers, and any other relevant parties.

Assist in performing routine service and production work in a team environmentReceiving and shipping inventory.Placing and fulfilling orders.Executing vending replenishment tasks within customer facilities.Look for inefficient practices and make recommendations for process improvements.Learning about logistics and reverse logistics processes.Perform material handling duties in receiving, storage, selection, and shipping within the Warehouse.Processing inventory in the warehouse following safety and productivity Standards and keeping a concise report of inventory

Effectively providing support to customers for Billing-related queriesHighlighting product gaps, benefiting clients and customersProcessing refunds or equivalent services for the products unable to be catered and updating the system with necessary requirements

Team HandlingTime ManagementQuality, Process, and Product improvement by quality checking and auditing the entire processAutomated processes and developed MS Excel tools to deliver Key Performance Indicators (KPIs) reportsMaintaining the team's daily and monthly performance standardsQuality Audits of the team assignedFraud detection and correction with appropriate measures

Effectively providing customer service support over calls and emailsHighlighting product gaps in order to improve customer service