Jason Chung Email & Phone Number

• Provided onboarding, sales, and marketing support to franchise owners ensuring all resources are made available to them, ultimately setting them up for success• Built strong, ongoing and long-term relationships with new and existing clients while maintaining an overall internal and external satisfaction rate• Developed and implemented onboarding procedures for new clients, guiding them to a successful opening of their franchise business. Successfully reduced opening timelines by 40%• Served as an account manager for several areas in the northeast region by being their point of contact, resolving various issues and positioning myself as a subject matter expert• Enforced process refinement between all internal teams and departments within the company to simplify communications and services provided to clients • Liaison between KFTea Corporate and franchisees by serving as the primary point of contact with over 250 key decision makers• Visited and coach franchisees to effectively follow corporate policies, procedures, marketing, training, and upgrades as needed to improve revenue• Worked closely with all internal departments to ensure success for KFT Franchisees

• Provided customer service and information about products and services• Adapted to tone, style and language for different customers and situations within guidelines• Managed office administration, training and created an organizational system for a more efficient operation among fellow associates• Oversaw current database of motorcycle dealerships, riding clubs and press contacts• Delivered regular team communications to over 80 staff members to increase performance• Managed and organized complete customer data of nearly 2000 students for the company alongside the DMV• Worked with Managers to achieve business plan objectives and profitablility as set forth in the location operating plan and financial goals• Assist Management in completing and managing income, expense, P&L, Customer Data, etc.• Developed B2B partnerships with vendors, contractors, suppliers and third parties• Maintained and tracked inventory, supplies, and materials for all office and on-site locations• Supported Director of Operations with day-to-day activities, financial management, staff coordination, service oversight, company organization and decision making• Supported the CEO and Director of Operations with planning, managing and tracking of projects throughout the year• Spearheaded website development to ease the increase in traffic of service • Tracked student information, services, and LTV through internal database• Targeted both offline and online consumers by designing a multi-pronged and comprehensive marketing strategy • Regularly obtained customer feedback and recommended appropriate actions to Director to ensure excellent customer service and retention with the use of social media (ie: Yelp, Facebook, Instagram, Twitter, and surveys)

• Frontline of customer service for museum in-person and over the phone• Responsible team staffing: including scheduling, training, daily administrative operations and performance • Assisted with museum projects and campaigns throughout the year• Assisted internal departments with services, programs and initiatives• Increased school/group tours and programs throughout the annually by 25% each year• Analyzed and maintained customer database for retention, increasing 20% visitors• Strategically plan future campaigns and exhibits • Assisted with Operations manager in implementing new operational and procedure to increase efficiency • Worked with security personnel to maintain orderly and safe flow of visitors

• Tracked and maintained sales and financial records • Developed, implemented, and updated effective financial and operational reports• Processed monetary exchanges payment both internally and externally • Generated visitors increase by 35% annually• Developed client relationships and delivered exceptional customer service• Maintained customer database and information for retention sales• Coordinated key accounts for corporate and private events• Utilized product knowledge to accomplish weekly and quarterly sales goals reaching 125% sales• Managed and assisted multiple departments during peak seasons• Trained employees to deliver excellent customer service