Jason Atkinson Email & Phone Number

Sunbury, VIC, AU

Fitzroy, Victoria, AU

Fitzroy, Victoria, AU

Fitzroy, Victoria, AU

Victoria, AU

• Led team of 16 comprising support analysts, configuration and data specialists.
• Manage and hold accountability for meeting SLA’s as agreed with application owners and senior management.
• Leasing team that support over 40 applications, both internal and external facing including essential billing and quoting engine based applications.
• Take ownership of all incidents, liaise with application owners and participate in formal incident management process as required. Liaise with IT incident management team to manage stakeholder communication and ensure.
• Manage team responsible for all records and content management systems utilised within the company including acting as a technical peer as required.
• Provide mentoring, coaching and performance management for team members.

Victoria, AU

• Led team of 5 support analysts and Java developers.
• Providing support for over 30 applications, both internal and external facing.
• Proactively engage the IT Architecture team to identify opportunities to improve business processes through the use of technology which often included application development.
• Manage team members to ensure SLDC processes were adhered to as agreed to from initial workshops with stakeholders through to delivery and support of applications.
• Responsible for management of DR/BIA readiness for all applications supported by the team.
• Manage relationships with external vendors including vendor management.

Victoria, AU

• Technical lead for all content and record management systems including HP TRIM, IBM FileNet and Oracle UCM/URM applications.
• Liaise with stakeholders to ensure content management systems are utilised to their full potential and explore opportunities for extending their use.
• Responsible for all end user training via both formal classroom environment and remote on site office training.
• Develop support strategy for all content management systems including creation of knowledge base and artifacts to ensure support is provided as required,
• Provide mentoring and specialised support to Medibank Customer Service Center to ensure all member communications are managed by content management system as designed.
• Train other team members in content management systems to ensure no single point of failure exists in support space.

Ludwigshafen, DE

• Manage all content management based systems throughout APAC region.
• Member of global content management team. One of only three regional technical leads across the globe.
• Participate in global strategic decision making in content management space.
• Responsible for all day to day support for content based systems including the mentoring of support staff located at country headquarter sites.
• Assist in creating and presenting training documentation for quarterly presentations and workshops held in Continental centers in Singapore, Zurich and New York.

Diploma Of Management, Business Administration And Management, General

Bachelor Of Business

Associate’S Degree, Information Technology