• Managed pipeline of over 500 loans in active foreclosure mediation process in dynamic environment• Acted as liaison between attorneys, borrowers, and mediators to facilitate the resolution of the delinquency and avoid further costs of litigation • Continued education of state and federal rules and regulations to ensure compliance with state regulated mediation process• Consistent top performer on a team that achieved a delinquency cure rate of 15% or more on monthly basis… Show more • Managed pipeline of over 500 loans in active foreclosure mediation process in dynamic environment• Acted as liaison between attorneys, borrowers, and mediators to facilitate the resolution of the delinquency and avoid further costs of litigation • Continued education of state and federal rules and regulations to ensure compliance with state regulated mediation process• Consistent top performer on a team that achieved a delinquency cure rate of 15% or more on monthly basis • Reconciled accounts daily to prevent violations and noncompliance with state regulations• Addressed highly escalated loans to mitigate risk of potential sanctions• Performed comprehensive research on loan histories to present resolution for escalated complaints, including daily follow-up until resolved• Collaborated with upper management and across departments to resolve complaints, delinquencies and other issues Show less