Jason Birch Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

Portland, Oregon, United States

● Lead global strategic customers success and sales initiatives across ICP customer base identifying and closing new business opportunities (upsell/cross sell) and increasing net revenue retention (NRR) by 5% (98% to 103%)● Converted $4 million in existing SW revenue to SaaS (On Premise Perpetual to SaaS Cloud Platform) increasing ACVs on average by 100 to 150%.● Prepared & delivered formal executive business reviews (EBRs) to senior-level executives with a focus on product utilization recommendations and an increase of CSQL’s by over 100%● Negotiated global MSA agreements for largest creative agency customers leading to increase in leads generated and opportunities closed across FY’22 & FY’23

Portland, Oregon Metropolitan Area

● Managed team of AM’s/CSM’s across North America focusing on Renewal/Retention, Growth, and Conversion sales beating FY’21 and FY’22 goals.● Created and coached proactive discovery playbook conversations targeted at ICP customer segments driving NRR of 102%● Daily/Weekly coaching sessions to help improve client health, discovery, pre-call planning, forecasting, and sales cycle. ● Helped create conversion programs designed to move On Premise customers into modern workflow products supported by SaaS/cloud platform.

Portland, Oregon Area

Atheer is the standard for AR in the enterprise. As the pioneers of AiR Computing, our award-winning AR platform gives the world’s leading enterprises a competitive edge by transforming the productivity, effectiveness, accuracy and safety of their work forces.• Worked with customers to provide SW/HW best practices, current vs. future state planning, and success canvassing for their business objectives.• Guided key stakeholders from pilot implementation to production rollout through engagement lifecycle, while aligning to their use case qualification, business hypothesis, success definition and criteria measurement.• Coordinated with Account Executives on daily/weekly basis to align goals, objectives, and planning sessions, ensuring the success of current customers for future growth/expansion opportunities.• Actively communicated customers’ needs to product and engineering for roadmap and resource reallocation from use case to use case and industry to industry.• Traveled onsite to lead kick-off engagements, onboard, train, and configure SW/HW for executive and day to day user alike.• Helped to create success canvas and processes to outline, capture, track, and measure success,Developing new content and programs for onboarding, training, surveying, communication, and commerce. Created new onboarding experience to help automate and remove bottlenecks in process, based on changing and ongoing customer requirements.

Portland, Oregon Area

Drove Success and Retention through direct engagement with 60+ customers.● Achieved 110% annual recurring revenue (ARR) growth and retention in FY’17 & FY’18 ● Utilized Force Management & MEDDIC sales & discovery methodologies to communicate the Jama value proposition to C-Suite and Technical Stakeholders, resulting in 104% quota achievement.● Prioritized client needs, escalations, platform upgrades, and migrations, serving as the voice of customer (VOC) for Fortune 500 clients.● Built collaborative relationships with customer and internal teams to deliver best-in-class experience across the customer lifecycle.

Portland, Oregon Area

Achievement & Team Wins!· Work with clients to establish critical goals, or other key performance indicator around their engagement with Jama and aid the customer in achieving their goals.· Developed a trusted advisor relationship with customer stakeholders to drive product adoption and ensure full use of solution to achieve full business value· Lead client relationship to gain knowledge of customer processes and offer solutions to improve them to drive additional value out of Jama.· Managed and provided an understanding of our product and its roadmap helping customers understand how the solution addresses their specific business needs. Present the Jama value proposition and product features to audiences ranging from senior executives to technical stakeholders; Educate customers on the value they can derive from Jama, KPI’s, Baselines, and ROI· Served as the voice of the customer and provide feedback back to Jama on how we can better serve our customers and improve our approaches to customer outreach and engagement.· Build and maintain collaborative relationships across other functional teams, including Sales, Product, Marketing, Professional Services, and Support, to maintain a best-in-class experience across the customer lifecycle. Reduced company churn and increased retention % across customer base, while driving to successful business outcomes for additional license growth.

Portland, Oregon Area

• Responsibilities include selling contracts of support services, accurately forecasting business targets and opportunities on per quarter basis, generating/qualifying/closing OEM APOSS opportunities, and value selling customers to the importance of Oracle Support Services.• Effectively manages large-scale OEM hardware and ISV software sales and install base for Fortune 500 Companies.• Frequently meets on-site with partners to discuss support offerings and increase efficiency across the sales cycle.• Liaison for Romanian Sales Team, assisting with contractual pricing and partner support/maintenance renewals.• Continually resolves customer license and pricing issues.• Coordinates Oracle team members to resolve complex and day to day issues.

ServiceSource leads the Service Performance Management Industry. We increase services revenues for leading High-Tech companies such as AT&T, GE Health Care, Sun Microsystems, and Oracle through our exclusive focus on service share. By increasing the number of service relationships our clients have with their customers and growing the value of those relationships each year, we deliver increased earnings, profits, and value to shareholders.