➤ Utilizing an in-depth knowledge of motorcycles, competitive brands, market conditions, and customer preferences.➤ Mastering the Customer Relationship Management program to acquire the greatest number of positive customer surveys.➤ Exceeding sales goals by hitting 124% of units sold and 134% of revenue targets through strong customer relationships.➤ Communicating effectively with prospects both in-person and over the phone to discover customer wants and needs.➤ Completing all… Show more ➤ Utilizing an in-depth knowledge of motorcycles, competitive brands, market conditions, and customer preferences.➤ Mastering the Customer Relationship Management program to acquire the greatest number of positive customer surveys.➤ Exceeding sales goals by hitting 124% of units sold and 134% of revenue targets through strong customer relationships.➤ Communicating effectively with prospects both in-person and over the phone to discover customer wants and needs.➤ Completing all financing and purchasing paperwork pre- and post-sale while supporting day-to-day operations activities.➤ Providing exceptional service throughout the customer experience and using various computer programs as selling tools.➤ Using consultative sales approach to explore and understand customer needs and recommend relevant offerings.➤ Showing potential solutions while providing a comprehensive knowledge of vehicle operations and brand features.➤ Serving as an advocate for Harley-Davidson by sharing what makes the brand the smart choice for customer purchases .➤ Consulting and guiding customers to the appropriate next step based on their situation, needs, and budgets.➤ Maintaining a working knowledge of company products and appropriately recommending them to customers.➤ Facilitating steps of the sale such as the vehicle appraisal process, taking test drives, and submitting finance applications.➤ Generating consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service. Show less

➤ Developed menus and recipes to meet customer requests, needs, and budgets with corresponding beverage selections.➤ Effectively managed variable expenses including balancing labor costs to accommodate multiple venue and event sizes.➤ Founded and successfully led a catering company and building each aspect of the company from the ground up.➤ Oversaw marketing, social media presence, and offered expertise in dietary restrictions to expand client base.➤ Made business decisions on… Show more ➤ Developed menus and recipes to meet customer requests, needs, and budgets with corresponding beverage selections.➤ Effectively managed variable expenses including balancing labor costs to accommodate multiple venue and event sizes.➤ Founded and successfully led a catering company and building each aspect of the company from the ground up.➤ Oversaw marketing, social media presence, and offered expertise in dietary restrictions to expand client base.➤ Made business decisions on food and beverage operations including negotiating contracts with service companies.➤ Served as an executive chef, creating recipes, hiring staff, and training employees on menus and food preparation.➤ Trained, developed, and motivated culinary staff to meet and exceed established food preparation standards.➤ Followed up and discussed ways of constantly improving the cuisine, menus, and presentation for catered events.➤ Displayed exceptional leadership by providing a positive work environment and counselling employees as appropriate.➤ Advocated sound financial/business decision making, demonstrating integrity, and leading team members by example.➤ Provided and supported service behaviors that are above and beyond for customer satisfaction as well as retention.➤ Managed cost controls, closing reports, payroll, and financial reporting to ensure the financial success of the business. Show less

➤ Supervised and managed inmates in food preparation and service assuring compliance of state mandated food costs.➤ Managed vocational training of culinary skills and provided job feedback, coaching, and performance documentation.➤ Led the kitchen team in performing all food preparation activities and kept the team on schedule to meet serving times.➤ Developed full menus or specialty items as well as maintained the basic set menu along with seasonal changes.➤ Ordered and… Show more ➤ Supervised and managed inmates in food preparation and service assuring compliance of state mandated food costs.➤ Managed vocational training of culinary skills and provided job feedback, coaching, and performance documentation.➤ Led the kitchen team in performing all food preparation activities and kept the team on schedule to meet serving times.➤ Developed full menus or specialty items as well as maintained the basic set menu along with seasonal changes.➤ Ordered and inventoried food and non-food items in dry storage, refrigerated fresh foods, and frozen foods. Show less

➤ Oversaw operations activities for union employees in the weighing department according to regulatory standards.➤ Prioritized daily production schedule to meet manufacturing needs and ensuring execution of production plans.➤ Supervised daily cleaning validation to ensure SOP and GMP compliance and managed performance against goals.➤ Ensured safety of manufacturing area and work practices in accordance with Health, Safety, and Environmental program➤ Motivated, coached… Show more ➤ Oversaw operations activities for union employees in the weighing department according to regulatory standards.➤ Prioritized daily production schedule to meet manufacturing needs and ensuring execution of production plans.➤ Supervised daily cleaning validation to ensure SOP and GMP compliance and managed performance against goals.➤ Ensured safety of manufacturing area and work practices in accordance with Health, Safety, and Environmental program➤ Motivated, coached, supported, inspired, and retained highly effective teams while managing for high performance.➤ Coordinated and supervised manufacturing personnel in the cGMP operations to meet all scheduled production work.➤ Partnered with Planning to ensure effective prioritization and schedule adherence and to meet all capacity demands.➤ Guided and trained employees to ensure FDA and other regulatory agency requirements were implemented and met.➤ Planned and executed manufacturing instructions in order to perform equipment preparation and fill activities.➤ Recruited and supervised staff to execute department functions while ensuring effective utilization of resources. Show less

➤ Managed culinary areas to maximize productivity of team through strategic leadership skills to increase profit margin.➤ Streamlined culinary operations to strengthen time management and productivity and achieved 17% cost savings.➤ Projected annual food and labor costs based on P&L analysis and used strong business acumen to reduce expenses.➤ Created schedules to assure work/life balance while supporting business objectives and customer satisfaction.➤ Trained culinary staff to… Show more ➤ Managed culinary areas to maximize productivity of team through strategic leadership skills to increase profit margin.➤ Streamlined culinary operations to strengthen time management and productivity and achieved 17% cost savings.➤ Projected annual food and labor costs based on P&L analysis and used strong business acumen to reduce expenses.➤ Created schedules to assure work/life balance while supporting business objectives and customer satisfaction.➤ Trained culinary staff to strengthen cross-functionality and lower labor costs while ensuring compliance with standards.➤ Acquired culinary equipment and oversaw ordering and deliveries to ensure quality standards and food criteria were met➤ Assisted general manager in new hire training, evaluations, and ensuring all policies and procedures were adhered to.➤ Maintained monthly budgets and oversaw inventory for tools and supplies to ensure the kitchen was properly equipped.➤ Reviewed applications and performed interviews of potential hires and conducted the training of new employees.➤ Placed orders with vendors to fill gaps from regular usage and acquiring specialty items needed less frequently. Show less