Jason Button Email & Phone Number

Ann Arbor, Mi, Us

Aan Arbor

Ann Arbor, Michigan, United States

Responsible for the information security aspect of all mergers, acquisitions, and divestitures for Cisco.

-Responsible for providing high-performing global IT support, infrastructure, and office/facility managementthroughout acquisition process.-Lead both IT and site integration groups' strategy and implementation while building new relationshipsthrough trust, credibility, and seamless assimilation.-Tasked with keeping the Duo BU functional while aligning our technology platforms with Cisco.

Ann Arbor, Mi

-Lead all global help desk operations as well as all IT project managers and business analysts. -Oversaw the launch of our Salesforce CPQ application. -Scaled our self-service offering to keep IT costs low while supporting more users. -Responsible for more than $3 million of CapEx and OpEx budget annually.

Ann Arbor, Michigan

-Operationalized the global Help Desk team by building foundational skills and implementing various support tools.-Scaled team and processes to support growth from 350 users to 700+.

Southfield, Mi

-Lead the technology implementation of new corporate headquarters for 300 employees. Responsible for all planning specific to A/V, networks, electrical, and security. -Responsible for more than $3 million of CapEx and OpEx budget annually.-Migrated internal systems from corporate office to dedicated datacenter, improving uptime as well as significantly strengthening disaster recovery and business continuity capabilities.-Improved internal systems uptime from 99.8% to 99.99% through… Show more -Lead the technology implementation of new corporate headquarters for 300 employees. Responsible for all planning specific to A/V, networks, electrical, and security. -Responsible for more than $3 million of CapEx and OpEx budget annually.-Migrated internal systems from corporate office to dedicated datacenter, improving uptime as well as significantly strengthening disaster recovery and business continuity capabilities.-Improved internal systems uptime from 99.8% to 99.99% through a renewed focus on root cause analysis and strong preventative measures.-Implemented various cloud-based solutions to increase uptime and decrease overhead, including migrations to Office365, Adobe Team Cloud, and Box.com.-Negotiated deal to consolidate user logins of greater than 30 disparate systems into one single sign-on provider resulting in higher user satisfaction and improved productivity.-Decommissioned aging VoIP telecom system by deploying state of the art Skype for Business environment resulting in 45% reduction in recurring costs and increased scalability. -Coordinated with other business leaders to ensure technology direction and business aligned goals. -Developed career path program to ensure team member growth opportunities. -Established and leveraged strong vendor relationships to support team and company goals.-Lead technology integration of 5 acquisitions, onboarding users and normalizing tools/vendors across the org.-Cultivated a shift in team culture from reactionary system admins to solutions architects. Show less

-Increased uptime from 98.6% to 99.8% by replacing aging hardware and building a highly redundant Hyper-V environment. -Reduced Help Desk ticket duration by 50% while maintaining a 99.1% ticket satisfaction rating and 125:1 user to technician ratio.-Managed all UPS and generator systems.-Responsible for 5 successful satellite office expansions and relocations.-Worked to standardize all user hardware and implement a 3-year refresh cycle, resulting in a decrease of user support… Show more -Increased uptime from 98.6% to 99.8% by replacing aging hardware and building a highly redundant Hyper-V environment. -Reduced Help Desk ticket duration by 50% while maintaining a 99.1% ticket satisfaction rating and 125:1 user to technician ratio.-Managed all UPS and generator systems.-Responsible for 5 successful satellite office expansions and relocations.-Worked to standardize all user hardware and implement a 3-year refresh cycle, resulting in a decrease of user support issues by 38%.-Deployed local application installation solution (SCCM) in tandem with revoking user's local admin access to reduce time spent with laptop support while still maintaining employee satisfaction. -Negotiated increase of corporate and remote office bandwidth by an average of 200% while reducing overall operating cost.-Responsible for all technology vendor management. Show less

-Led technical execution of 4 satellite office expansions and relocations.-Supported over 80 Windows servers during normal business hours as well as a weekly on call rotation. -Implemented corporate email archive solution used by 400+ users. -Led implementation of corporate virus protection solution.-Led overhaul of multiple server rooms including networking, power, and rack design.-Improved and supported large Avaya VoIP system utilized by 400 users throughout the nation.

-Managed all AV equipment, including a multi-sensory theater experience, for the Ford Rouge FactoryTour.

-Desktop support for 300 employees spread over 200+ acres.-Established and maintained online technical knowledgebase.