Analyzes and refines system requirements, consults with managers and functional users to determine common requirements necessary to meet their Information Technology (IT) business needs.Client Support Administration (CSA) duties, Telephone Control Officer, and documentation development and review for the ESC/652 ELSS AOC WS SPO Program Office located at Langley AFB, VA.Install and configure new software releases and system upgrades, evaluates and install patches, account for Windows base IT assets.Responds to user application problems, receives and responds to trouble reports from application software users.Ensures security procedures and regulations are strictly adhered to in the processing of classified materials.Administers and maintains system and database operations, determines the most effective methods to apply in establishing, modifying and enhancing data managementManage accounts, network rights and access to system equipment.Perform system backups and recovery, maintain data files and monitor system configuration to ensure data integrity.

•Support more than 400 end-users with computer, network systems and peripheral devices.•Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, and remote systems. •Expertly installed, configured, monitored and troubleshot PC's and related hardware on all OS platforms.•Performed hardware and software installations and provided high-level customer support and technical support.•Configure, update, and support Blackberries

Work as a Network Administratorr/Field Technician in support of Local Area Networks, and various other ADP equipment installed aboard US Navy ships (Military Sealift Command).