Jason Clair Email & Phone Number

Cape Town Area, South Africa

• Reduce arrears in debtors book;
• Achieve targets set by improving reduction and rehabilitation rates
• Continuously monitor and analyse results using reports; achieve daily, weekly and monthly
• Implement and manage Collections strategies
• Monitor and manage performance against SLAs
• Identify variances in performance and analyse reasons

Cape Town Area, South Africa

• Daily management of a team of call centre agents
• Responsible to coach and drive good work performance
• Follow HR policies and procedures
• Manage teams time and ensure that agents are customer focused at all times
• Responsible to listen to calls, quality checking and providing feedback
• Resolve all customer queries that are escalated

- Managing the team of up to 14 collectors effectively- Monitor quality and call recordings and provide feedback- Undertake collecting for at least 12 hours (20% of time approx) per week - Conduct monthly reviews- Chairing disciplinary hearings- Update all relevant team leader folders on a daily/monthly basis.- Conduct team briefs as scheduled by the work.

Diep River

 Analyse performance data to develop individual and team performance on a daily basis Very target driven Request, feedback and action regular reports, email and internet traffic, log on reports etc Discuss daily targets with the team. (Teams and Individuals KPI’s) Identify training needs of the team and individuals and action their resolution Develop.