• Driving the Audible business on Amazon.com.au and Amazon devices focusing on member acquisition and improving customer experience• Plan, develop and execute compelling e-mail and onsite promotions • Work to secure an ongoing suite of promotional placements on site and through affiliated Amazon channels• Test for optimisations and manage data analysis and metrics to measure the performance of sales and traffic driving initiatives • Coordinate the launch of new features on the Amazon retail site and Echo devices with the local and international product and marketing teams.

-Management of website releases from inception to roll out-Assist in developing overall e-commerce strategy-Ownership of testing-Managing a team of developers-Reporting and analytics (Adobe Omniture, Google Analytics, SAP BI)-Supporting the management of SEO and SEM including full site SEO reviews-Key point of contact for customer service including documenting new processes and team training -Facilitate rollout of promotions from inception to creative development and campaign roll out -Vendor management -Enhance the user experience across the website -Project management-Attended APAC eCommerce conference 2017 representing OPSM-Named as one of three "Luxottica ambassadors" for AU and NZ in 2017.

Manage the day-to-day trading of our online optical stores across AU and NZ. -Management of website releases from inception to roll out. Working closely with key internal stakeholders, agencies and our development team to ensure updates allow the website to continue meeting/exceeding targets and align to the current eCommerce and wider business strategies-Managing a team of developers-Managing conversion rate optimisation testing and implementation-Responsible for booking and sales targets-Liaising with internal teams & leading projects to optimise operations, technology and customer experience -Management of the relationship with customer service and our distribution centre to ensure a smooth customer experience-Assisting with the development of eCommerce marketing campaigns and collateral-Ensuring eCommerce marketing is aligned with broader business marketing-Social media community management-Online collection curation & merchandising-Reporting and analytics-User acceptance testing -Photography management

My role involved assisting the eCommerce teams with project management. Liaising with internal teams & leading projects to optimise operations, technology and customer experience. My main focus being omni-channel experience, process streamlining and documentation.Projects included:-Rollout of iPad’s and wifi routers to over 60 stores allowing all stores to be aligned in a successful omni-channel experience -Complete mapping/documentation of all eCommerce processes from customer order to dispatch-Creating an eCommerce how to guide for the Customer Service team. -Implementation of a new project management system -Management of an issue impacting over 1200 customers including both customer communication and working with internal teams to identify and resolve the cause

My role involved:-Assisting customers via phone and email-Assisting with social media community management -Data entry, processing customer ordersPromotions within the team gave me additional responsibilities including:-Allocating work within the team-Daily banking-Day to day management of eCommerce related tasks including order review and error resolution-Assisting eCommerce teams with user acceptance testing