I provide services on the HTTS (High Touch Technical Support) cell team handling premium customers of Cisco providing consulting services and high touch relationships with large service providers up to and including Microsoft, Cox, Cablevision, Charter, Brighthouse, Time Warner, etc. Platforms include ASR9K, CRS, NCS6K, NCS5k, CMTS as well as all of the platforms leading up to this level of platform. These large SP devices run on Cisco's XR IOS software. Technologies include… Show more I provide services on the HTTS (High Touch Technical Support) cell team handling premium customers of Cisco providing consulting services and high touch relationships with large service providers up to and including Microsoft, Cox, Cablevision, Charter, Brighthouse, Time Warner, etc. Platforms include ASR9K, CRS, NCS6K, NCS5k, CMTS as well as all of the platforms leading up to this level of platform. These large SP devices run on Cisco's XR IOS software. Technologies include Transmission Control protocol/Internet Protocol (TCP/IP), Switching, Routing, Multicast, Multicast Virtual Private Network (mVPN), MPLS L2/L3 VPN, MPLS Traffic Engineering (TE), Virtual Private LAN Services (VPLS), Border Gateway Protocol(BGP), Open Shortest Path First (OSPF), Virtual Port-channels (vPC), Fiber-Channel over Ethernet (FCoE), Overlay Transport Virtualization (OTV), and FabricPath.• Participate in product deployment windows and provide consulting services and support to customer and Cisco implementation team.• Interact frequently with the development and account teams to communicate the root cause of issues that appear in production network and communicate to the customer.• Recreate customer issues and drive development teams to resolution for issues in software.• The ability to own and troubleshoot complex issues that demand packet level troubleshooting of ASIC's, fabrics, and other components on the platforms.• Investigate new issues and work with development engineers to fix software issues.• Coordinate with customers and multiple teams within Cisco for escalations, product and software improvement, and service management to provide timely resolution of issues.• Interact with customers and educate them in areas they require further clarification.• Provide leadership on my team and with customer interactions as well as Cisco employees. Show less

As a network engineer specializing in routing protocols, I am responsible for handling critical customer issues for all layer 3 issues including OSPF, BGP, ISIS, MPLS and Multicast across all IOS, IOS-XE and NX-OS (nexus) devices. I leverage a deep knowledge of software, platforms, and hardware architecture to solve problems related to large scale routing protocol designs and implementations.• Work with our Global customer base to solve problems and enhance future products.• Solve… Show more As a network engineer specializing in routing protocols, I am responsible for handling critical customer issues for all layer 3 issues including OSPF, BGP, ISIS, MPLS and Multicast across all IOS, IOS-XE and NX-OS (nexus) devices. I leverage a deep knowledge of software, platforms, and hardware architecture to solve problems related to large scale routing protocol designs and implementations.• Work with our Global customer base to solve problems and enhance future products.• Solve product and network problems of high complexity.• Provide technical consultation to other team members.• Effectively utilize both technical and relationship skills to analyze problems and identify solutions with a high level of satisfaction.• Provide systems/product training and identifiy improvement opportunities and recommendations in products and processes.• Keep up-to-date with the latest technology products in order to provide a high quality of support in current and future types of services. Show less

As a Sales Engineer, I am responsible for providing advanced pre-sales support for Cisco networking products and services by working with Sales Specialists and Account Executives to architect, design, propose, and close both existing and new opportunities. Additionally, I provide support and leadership in networking design and architecture as well as provide product updates and advice to Insight clients. Another responsibility is to present recommendations to clients regarding networking… Show more As a Sales Engineer, I am responsible for providing advanced pre-sales support for Cisco networking products and services by working with Sales Specialists and Account Executives to architect, design, propose, and close both existing and new opportunities. Additionally, I provide support and leadership in networking design and architecture as well as provide product updates and advice to Insight clients. Another responsibility is to present recommendations to clients regarding networking configuration and will be responsible for the development of the project scope and the development of proposals. • Provide technical pre-sales support as part of an award winning sales team focused on consulting services and networking equipment opportunities within the Commercial, Enterprise and Public Sector marketplace. • Gather technical requirements and determine additional opportunity based on the business processes and requirements that are unique to each customer.• Work with customer engineering resources to answer complicated design and configuration questions for both pre and post sales opportunities.• Form long term relationships with the manufacturer and customer to ensure that any proposal will include up to date technologies and will meet the individual needs of the customer.• Work with customer and manufacturer stakeholders to prepare pre-sales documents that convey the technological and business benefits of voice, data and security solutions. Show less

Lead the design, building, configuration, and documentation of the Enterprise Data Center infrastructure. Lead SIP implementations globally for voice engineering working with Avaya and AT&T. Functioned as the Enterprise Server Farm subject matter expert. Backup engineer for the Enterprise external DMZ BGP communication with UUNET, Sprint, and AT&T. • Built the detailed design, implementation plan, and configurations for ESF Data Center installations• Provided Visio as-built… Show more Lead the design, building, configuration, and documentation of the Enterprise Data Center infrastructure. Lead SIP implementations globally for voice engineering working with Avaya and AT&T. Functioned as the Enterprise Server Farm subject matter expert. Backup engineer for the Enterprise external DMZ BGP communication with UUNET, Sprint, and AT&T. • Built the detailed design, implementation plan, and configurations for ESF Data Center installations• Provided Visio as-built drawings for both the physical and logical layout of the DC Installations• Installed and Configured world-class ESF Data Center Infrastructures with a team of engineers• Involved with connecting each Data Center to the global network and bringing them live• Worked on streamlining and enhancing BGP communications on our ISP connections Show less

Contract with JPMC to help design, build, configure, and document the Enterprise Data Center infrastructure. Backup engineer for the Enterprise External DMZ BGP communication with UUNET, Sprint, and AT&T. Work with Lines of Business on various business needs that require connectivity, communication, and special services through the Enterprise Network.• Built the test plan, implementation plan, and configurations for ESF Data Center installations• Installed and Configured 3… Show more Contract with JPMC to help design, build, configure, and document the Enterprise Data Center infrastructure. Backup engineer for the Enterprise External DMZ BGP communication with UUNET, Sprint, and AT&T. Work with Lines of Business on various business needs that require connectivity, communication, and special services through the Enterprise Network.• Built the test plan, implementation plan, and configurations for ESF Data Center installations• Installed and Configured 3 world-class ESF Data Center Infrastructures with a team of engineers• Tested each Data Center Build following the Test Plan verifying Data Center integrity• Created Standards Documentation for all future Data Center ESF builds• Worked with peer engineers to test and certify CatOS code for production readiness• Worked on streamlining and enhancing BGP communications on our ISP connections• Set up load balancing services for LOBs utilizing the Cisco CSS Show less

Contracted for a 1 year period to evaluate and implement a network management platform, manage network communications and engineering in any and all projects, document the existing network infrastructure, teach DuPont employees how to manage their network when the contract is up, and to advise DuPont on future communications issues.• Evaluated Network Management Systems• Implemented CiscoWorks 2000 for management of large campus network• Developed DuPont network infrastructure… Show more Contracted for a 1 year period to evaluate and implement a network management platform, manage network communications and engineering in any and all projects, document the existing network infrastructure, teach DuPont employees how to manage their network when the contract is up, and to advise DuPont on future communications issues.• Evaluated Network Management Systems• Implemented CiscoWorks 2000 for management of large campus network• Developed DuPont network infrastructure documentation• Held networking classes for DuPont employees• Managed Fiber Plant installation working with contracted companies • Managed Copper Installations working with DuPont employees• Opitmized, managed, and maintained the Campus Area switched network• Interfaced with different communications vendors on DuPonts behalf• Managed communications for site security cameras and secure access• Troubleshot wireless communications throughout the site Show less

Network Engineer for Network Management Consulting Services. Provided pre-sale and post-sale support for Network Design and Implementation. Involved with a large city-wide Wireless LAN design, installation, and troubleshooting. Backup Engineer for IP Telephony Consulting Services.• Worked in NOC environment (500 nodes) for the State of Ohio • Involved with a city-wide Cisco wireless network build-out• Responsible for statements of work and the scope of network contracts•… Show more Network Engineer for Network Management Consulting Services. Provided pre-sale and post-sale support for Network Design and Implementation. Involved with a large city-wide Wireless LAN design, installation, and troubleshooting. Backup Engineer for IP Telephony Consulting Services.• Worked in NOC environment (500 nodes) for the State of Ohio • Involved with a city-wide Cisco wireless network build-out• Responsible for statements of work and the scope of network contracts• Implemented EIGRP and OSPF routing protocols• Designed and implemented redundant infrastructure technologies (HSRP)• Contracted LAN/WAN design , implementation, support, and troubleshooting• Supported sales engineers with technical questions and client issues Show less

Architect for design and installation of critical VOIP billing systems and Fax Over IP systems. Responsible for the 24/7 data center operation and monitoring of critical revenue producing services. Responsible for the relocation of data center to a larger area for further network growth opportunities.• Provided support for UNIX/Solaris based services• Implemented a nationwide rechargeable calling card solution• Responsible for DNS updates using BIND• Responsible for… Show more Architect for design and installation of critical VOIP billing systems and Fax Over IP systems. Responsible for the 24/7 data center operation and monitoring of critical revenue producing services. Responsible for the relocation of data center to a larger area for further network growth opportunities.• Provided support for UNIX/Solaris based services• Implemented a nationwide rechargeable calling card solution• Responsible for DNS updates using BIND• Responsible for implementing and troubleshooting Cisco VOIP services• Secondary engineer for implementation of Cisco IVR• Configured ISDN PRI’s, CSU/DSU’s, T1’s, and channelized T3 connections• Installed and configured Adtran MUX’s• Implemented QoS for voice priority traffic queuing• Implemented BGP routing configurations • Implemented redundant internet connectivity for 99.9% uptime• Implemented OSPF across a Cisco/Lucent multi-vendor network • Familiar with NavisAccess and HP Openview Show less