 Identify, plan, and oversee annual projects for capital improvements and system enhancements from budget phase to production implementation. Supervise Infrastructure team during daily tasks, collaborate constant improvement efforts, and maintain progress on annual projects and major company initiatives. Train and mentor newly hired employees from selection to interview and hiring, to onboarding and integration. Assist and support Data Center Operations for internal consumption as well as Customer Colocation services. Manage and administer VMware virtual environment consisting of 16 physical hosts, multiple clusters, and 200+ VMs. Provision Infinidat Enterprise Storage solution backing clustered SQL databases and multiple virtual environments. Assist the Cyber Security team to monitor and protect all endpoints from malware, intrusion, ransom, and other vulnerabilities.Accomplishments Managed approx. $500k project to implement a video management solution for multiple clients encompassing physical hardware, virtualization, communications, storage, and applications. Migrated 100TB Enterprise SAN from Dell Compellent to Infinidat Infinibox with zero outages or downtime. Led project to refresh all Windows 2008 servers to Windows 2016 servers. Currently leading a project to refresh all Windows 2012 servers to Windows 2019. Implemented application auditing solution, a $250k project encompassing 12 servers and 100TB, to monitor all user activity for review and compliance purposes. Migrated company messaging platform from Lotus Notes 9 to Exchange Server 2016 for about 150 users.

 Responsible for operation, performance, and maintenance of approx. 200+ virtual and 30 physical servers Exchange Server 2016 standard providing for internal, remote, and mobile use by approx. 150 users. Monitor daily, weekly, and archival backups using Veeam Backup & Replication version 11. Windows Servers 2008, 2012, 2016, 2019, Active Directory, DHCP, DNS, DFS, Group Policy, etc. Participate in rotating on call support for 24/7/365 operation for all business systems and applications.

 Assisted and supported the implementation, administration, and maintenance of internal infrastructure including VMware virtual environment, Barracuda Backup systems, IBM SAN, and Shoretel VoIP, LAN and WLAN communication on HP and Extreme Networks switches and hardware, Dell SonicWall firewall and physical servers, Cisco VPN remote access and Site to Site tunnels. Administered Active Directory, DHCP, DNS, DFS, and Group Policy in a Microsoft Windows Domain environment with Servers 2012, 2008, and 2003, MS Exchange 2010 on premises, MS SQL 2008 and 2005, Windows 10, 8.1, 7, and XP. Built, configured, and shipped Windows 2008 servers with MS SQL 2008 for our locally deployed applications. Provided Tier 3 support for IT related external customer escalations using SalesForce.com ticketing system. Provided support and troubleshooting for all internal Hardware and Software systems including Dell PCs and Laptops, Macs, Android and Apple Tablets, Dell, HP, and Zebra Printers, and Motorola and Symbol handheld Scanners. Managed and tracked all IT Hardware including servers, network appliance, laptops, PCs, monitors, and printers. Managed and tracked all IT Software including OEM, Retail, MSDN, and Volume licensing. Developed and maintained business relationships with vendors for hardware, software, voice and data communications, and license procurement.Accomplishments Documented and developed policies, procedures, and guidelines for internal IT department use. Streamlined Barracuda Backup system to ensure proper backup protection and prepare for Disaster Recovery. Optimized VMware environment for improved efficiency which led to similar optimization project on IBM SAN. Developed an IT Asset Management program for all company hardware and software. Migrated entire office to new location including data center, all hardware, and voice and data communication.

 Provided 2nd Level support for PCs, Laptops, Thin Clients, Printers, and hand held Computers Coordinated service repair or exchange of hardware based upon determined warranty agreements with vendors Provided chat based technical support for all issues similar to Technical Support Analyst Provided remote customer support for a global company of 70k+ employees by responding to inbound (avg 25-35 calls/day) and placing outbound phone calls and ensuring the highest level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner. Troubleshot software, hardware, and network problems quickly to determine the appropriate resolution for PCs, Laptops, Thin Clients, Printers, hand held Computers, Routers, Modems, Switches, VoIP phones. Utilized DHCP, DNS, and Active Directory to trouble shoot issues with user accounts, computer accounts, printers, IP reservations, and network performance issues. Documented issues within the problem management system with clear, concise, and accurate information; document troubleshooting process and procedure for each issue. Assisted with trend and root cause analysis; identify and communicate problem trends; identify and communicate gaps in department knowledge required to resolve specific problems. Software included but not limited to Windows XP, Windows 7, Server 2003, server 2008, Virtual Desktop, MS Office 2003, MS Office 2010, Remote Desktop, VPN, Citrix, Internet Explorer, Chrome, Active Directory, DHCP, DNS, VoIP.Accomplishments Piloted chat based technical support Provided user support during migrations from Server 2003 to 2008 and from Exchange 2007 to 2010

 Provided Global Help Desk and PC Support for an employee base of nearly 8,000 users. Provided 24/7 On-call Technical Support as needed. Administered and monitored reports, batch jobs, and projects on SAP. Maintained and monitored nightly backups on VSE mainframe. Software included but not limited to Windows XP, Windows 7, Active Directory, MS Office, Lotus Notes, Remote Desktop, SAP, VPN, VSE, Internet Explorer, Firefox.VSE mainframe.

 Responsible for all shipping, receiving, and inventory control operations. Leading project to increase productivity and profit for all departments across the main office and three other warehouses.  Improved documenting policies and procedures to streamline order processes and minimize errors. Responsible for the performance, scheduling, and training of 2 employees.Accomplishments Completed ISO 9001 certification and all related policy and procedure changes necessary.

 Experienced in supporting a growing company & its subsidiaries during expansion, moving from a six computer peer-to-peer workgroup, to a network supporting multiple locations nationwide with 40 full-time employees. Provided desk-side support and troubleshooting including reg-edit and entry-level application support. Upgraded 40 systems from Windows XP to Windows Vista. Set-up single work stations, performed network connectivity, implemented file sharing, & managed network printers. Performed virus clean-up, implemented Internet Connection Sharing, & recovered the compromised network. Implemented Server 2003 on a Domain Controller using Active Directory in a multi-domain forest. Installed Member Servers & Domain Controllers, created computer & user accounts, password & workstation security. Created domain controllers for the new child domain, including creating user accounts and network shares. Implemented DHCP to centralize IP address management, and implemented DNS allowing in-house name resolution.  Responsible for encrypting network traffic using IPSec (before implementing network routing using Windows 2003 Server). Redesigned an existing network creating users, computers, shares and printers which required the development of group policy solutions for managing the network, as well as designing and implementing DHCP and DNS.

Responsible for the performance, scheduling, and training of 4 employees.Managed the cost analysis, fabrication, delivery, and installations of new jobs. Oversaw the estimating and sales of vinyl fences, decks, and railings. Drove gross sales to increase at 200%.