Jason Down Email & Phone Number

Sittingbourne, Gb

London, England, United Kingdom

- Supporting Commercial Banking Directors, in helping them manage a portfolio of customers. Ensure all credit and operational risk task are managed and completed.- Support the completion of annual renewals for credit applications.- Process EDD and High Risk ODDs, and Requests for Information.- Process Covenants and Conditions Subsequent as they fall due and escalate appropriately with Credit if the covenants are not met.- Maintain CRGA across portfolios and update appropriately… Show more - Supporting Commercial Banking Directors, in helping them manage a portfolio of customers. Ensure all credit and operational risk task are managed and completed.- Support the completion of annual renewals for credit applications.- Process EDD and High Risk ODDs, and Requests for Information.- Process Covenants and Conditions Subsequent as they fall due and escalate appropriately with Credit if the covenants are not met.- Maintain CRGA across portfolios and update appropriately with each Credit Application submission and to reflect the guidance provided on CRGA completion. Show less

London

- Working closely with relationship managers in the private banking team to advise HNW clients on tailored lending solutions having thoroughly assessed their complex needs and circumstances.- Collect and assess the customer’s documentation to provide detailed bespoke solutions to support their mortgage application and have early engagement with the underwriting team to ensure any issues can be mitigated therefore allowing the application to proceed efficiently whilst working within policy… Show more - Working closely with relationship managers in the private banking team to advise HNW clients on tailored lending solutions having thoroughly assessed their complex needs and circumstances.- Collect and assess the customer’s documentation to provide detailed bespoke solutions to support their mortgage application and have early engagement with the underwriting team to ensure any issues can be mitigated therefore allowing the application to proceed efficiently whilst working within policy parameters. - Providing customers with a detailed suitability letter that clearly articulates and justifies every part of my recommendation including borrowing structure, product type, initial period, budget and term.- Ensure clear and concise communication with clients throughout the mortgage process, giving needs-driven solution focused advice, helping them understand every stage of the application. Extending this communication to other stakeholders including relationship managers, underwriters, solicitors and my mortgage quality manager. Show less

Holborn

- Dealing with customer enquiries regarding mortgages either directly through a telephone line or via the Metro Bank store (branch) network.- Ensuring that customers meet the Metro Bank mortgage lending criteria and if they do then booking them in for applications with a Mortgage Consultant along with providing an understanding of what to expect at every stage. - Helping coach and develop store colleagues to ensure they are confident to have detailed conversations with customers to… Show more - Dealing with customer enquiries regarding mortgages either directly through a telephone line or via the Metro Bank store (branch) network.- Ensuring that customers meet the Metro Bank mortgage lending criteria and if they do then booking them in for applications with a Mortgage Consultant along with providing an understanding of what to expect at every stage. - Helping coach and develop store colleagues to ensure they are confident to have detailed conversations with customers to identify potential opportunities to deepen share of wallet and provided training on how to log mortgage opportunities correctly via internal IT systems. Show less

Maidstone

- Ensure successful running of the store on a daily basis, whilst also coaching and developing colleagues through observations and personalised training alongside managing 5 direct line reports. - Monitor risk in store through audits and spot testing colleagues on processes whilst completing tasks such as cash ordering, daily vault checks and resourcing.- Monitoring customer satisfaction through NPS and dealing with customer complaints, putting customer service and experience at the… Show more - Ensure successful running of the store on a daily basis, whilst also coaching and developing colleagues through observations and personalised training alongside managing 5 direct line reports. - Monitor risk in store through audits and spot testing colleagues on processes whilst completing tasks such as cash ordering, daily vault checks and resourcing.- Monitoring customer satisfaction through NPS and dealing with customer complaints, putting customer service and experience at the forefront of all decision-making. Show less

Kent

- Responsible for managing the temporary staffing requirements for personal client base.- Manage day-to-day commercial relationships with 25 plus clients.- Manage 5 colleagues within the office and report directly to the Managing Director.- Administer payroll for 150+ temporary workers and prepare client invoices.- Attend weekly BNI Networking meetings to develop local relationships and business opportunities.

Certificate In Mortgage Advice & Practice (Cemap)

Bsc Financial Economics

Professional Banker Certificate

A-Level'S, Business Studies, Maths, Ict & Financial Services, A To D Grade