Role: Serves as the direct report for the PMO, DBA, and Application Administration team managers. Leads these teams in a transformational effort to migrate and refactor our client base from traditional data center hosting to AWS while keeping operational quality for clients yet to migrate. Reported AWS program status and health to the C-level suite. Assists teams with technical, resource, and project-level challenges. Promotes continuous improvement across my teams.

Key Team Contributions - - Transitioned to AWS host: - California public university HRMS/Payroll system representing the 5th largest payroll in the state - A large midwestern university's Student Administration, Financials, and HRMS systems - Sierra-Cedar's internal HRMS/Payroll and Financials applications - A mid-sized Eastern university's Student Administration, Financials, and HRMS systems - Financials system for a large real estate and logistics company, overseeing over $1.3 trillion worth of goods transfer through its buildings annually- Transitioned to Traditional host: - A world-renowned charitable trust's Financials system - The HRMS system for a large university's Mexico campuses - Student Administration and HRMS systems for a mid-sized southern community college- Other Key Deliverables: - Upgraded to Oracle 19 over 400 client databases, including over 100 production systems. Two-thirds of the databases were on traditional hosting, 1/3 were hosted on AWS RDS.Role: Lead a team of technical project managers performing various projects, including new client transitions to public cloud or private datacenter, new application implementations, multi-client technology changes, upgrades, and internal process changes and initiatives. Responsible for process, planning, and aligning direction and methodology with business and technology groups. Mentors and assists the project management team. Establishes relationships with client-side leads and sponsors. Reported to VP. Certified AWS Cloud Practitioner.

Key Contributions: - Transitioned to host the Student Administration and Portal systems for a premier Ivy League university - Transitioned to host the Business Intelligence, HRMS, and Financials system for a large East Coast medical services provider - Transitioned to host the HRMS system for a prominent non-profit nature conservancyRole:Oversaw projects across a broad range of objectives, including transitioning new clients into public cloud and private datacenter hosted architectures, multi-client technology and application upgrades, and other internal company initiatives. Collaborated to develop and refine methodology for project work. Provided mentorship and coordinated with teams from all technical disciplines across the organization.

Provided support, troubleshooting, and analysis for multiple hosted clients across a broad range of applications. Promoted to Team Lead and led a team of two to provide dedicated Peoplesoft administration and analysis services for a very large Eastern university with more than 200,000 application users. Led efforts to perform performance and disaster recovery testing.

Performed a dual role of Product Delivery Lead (PDL) for IBM Managed Service Delivery's largest private-sector client, and Service Delivery Manager (SDM) for their largest public-sector client. As PDL, served as the single point of contact for application stakeholders on the client side. Collaborated with multiple teams to resolve complex issues. Implemented projects to improve client stability and security. As SDM, served as point-of-escalation for my clients. Planned and implemented complex patching and auditing schedules. Brought together groups of performers to resolve service outages and other critical issues. Created and led regular health-check sessions with IBM performers to ensure application high availability. Drove security auditing and reporting efforts.

Served in a technical leadership role for PeopleSoft application upgrades, tools upgrades, and new implementations for strategic clients, including several Fortune 500 companies and a major Federal institution. Worked closely with clients to identify and retrofit customizations, resolve issues introduced with new PeopleSoft versions, and optimize the upgrade and implementation process. Collaborated with Unix, Networking, Oracle, and Windows teams to identify and resolve infrastructure issues. Scripted system-level automation to monitor systems.

Provided direct support to production PeopleSoft clients, consistently maintaining high customer satisfaction. Resolved critical application issues in a fast-paced multi-client environment. Isolated PeopleSoft issues stemming from Oracle and SQL Server databases, networking, and operating systems. Became one of the lead resources on the team for performing upgrades, including upgrading one of the world's first implementations of EPM 8.8 SP1. Awarded individual recognition as a key contributor by managers seven times.

Coded data conversion process for a complex PeopleSoft implementation for the US's largest privately owned business. Reduced total conversion process time by over 60%. Served as main resource for troubleshooting technical problems, including issues with application functionality and customizations. Worked closely with functional and technical counterparts on the client's side to ensure that their timelines were met. Resolved technical issues were quickly and explained coherently.

Prototyped new product functionality later added formally to the core software. Designed, created, and implemented a content aggregation engine in Linux using Perl, and later ported this to Win32, adding a graphical user interface. Designed and implemented s web server availability monitoring and reporting tool in Linux using Perl. Worked with clients and sales as a technical counterpart to create highly intuitive and customizable web presences. Acted as an interface between clients and engineering / product management to communicate functionality requests and other client issues. Worked with marketing to design tools in HTML and JavaScript for our homepage to communicate Trapezo's message and cost-saving abilities. Traveled to client sites to perform training.

Worked with a team of PeopleSoft consultants in an Application Service Provider environment to quickly identify and solve high-visibility PeopleSoft Financial and Human Resources problems. Designed and created complex customizations and reports to fix the clients' business needs. Provided technical mentoring to other technical consultants. Performed upgrades on heavily modified client systems resulting. Wrote interfaces to Orion and a heavily modified Siebel system. Worked with clients and technical teams to resolve unexpected outages in service or PeopleSoft failures. Assisted consultants in the field with technical expertise.

Became a senior technical consultant in the PeopleSoft Financials and Human Resources packages within six months with no prior ERP or PeopleSoft experience. Promoted to technical team lead within a year. Consulted on 15 separate implementations within two and a half years. Designed, documented, and implemented complex system modifications. Communicated with functional consultants and end-users to resolved errors in functionality. Assisted in creating Carrera's application service provider infrastructure. Helped to implement one of the first installations of PeopleSoft 7.5 Financials for Education and Government.

Responsible for all museum software and hardware purchases, including a new inventory management / cash registering database for the museum gift store; network, system, and database administration; and technical support and education. Designed and implemented creative cost-cutting measures for the museum, whose budget operated on shoestring. Acted as the sole staff member of the membership department as well, which realized a 20% gain during tenure.

Operating in a three-person startup company, performed highly technical upgrades on formerly obsolete laptops, including replacement of existing hardwired CPUs and hard drives, and CMOS chip drive-table modifications in x86 Assembly. Worked with another technician performing exhaustive hardware and operating system troubleshooting, analyzed and solved problems associated with laptops company had not encountered before, helped find new ways of publicizing the company over the Internet (an emerging technology at that point), attended trade shows on the company's behalf. Provided technical support and customer service via the Internet and telephones.