Jason Ehrlich Email & Phone Number

United States

Houston, Texas, United States

• RESPONSIBILITIES
• Work with new businesses to produce standardized documentation and develop consistencies in processes within the TSP organization.
• Engineer for Nutanix which involves leading tech calls and assist in prepping the total environment for the project both remotely and onsite. Services include new server hardware and hypervisor installs, migrations.
• Project Management: Planned, implemented, and trained customer administrators on migrating virtual machines from AHV and vSphere 7
• Project Implementation: Successfully completed all assigned projects within the allotted timeline and budget.
• Sales Support: Acted as an advocate for the Nutanix Suite of Products educating customers on functionality and cost.

Houston, Texas, United States

• RESPONSIBILITIES
• Top Tier Support for the cloud based Coreworx suite of interface, contract, and document management software tools for capital projects. Responsibilities include configuration, business process alignment, and customer.
• Meet with enterprise customers regularly to assess any pain points, collect data, and report to product management to facilitate continuous product improvements.
• Act as customer advocate and liaison to product development team for design of patches and the product roadmap presenting how individual clients utilize the software to achieve their business goals.
• Act as technical sales support for prequalified potential clients.
• Interface with customer data security and infrastructure teams to ensure best practices are implemented for on-premises customers. ACCOMPLISHMENTS

Houston, Texas

Coreworx merged and rebranded as Ascertra. Please see above.

Houston, Texas

• RESPONSIBILITIES
• As Senior Analyst tasked with global service desk oversight and training, function as a point of escalation for service desk incident tickets and train junior members of the global service desk.
• Function as single point of contact for resource allocation and response management for outages company wide.
• Interface with the change management team to further ITIL best practices throughout corporate IT.
• Support the Implementation team and customer stakeholders to overcome roadblocks effecting product performances using knowledge of cloud services and Microsoft on premises software infrastructure.ACCOMPLISHMENTS
• Process Management: Acted as a liaison between silos to facilitate expansion of the service desks responsibilities. Streamlined business processes to reduce response time and more efficiently use human resources.

Houston, Texas

• RESPONSIBILITIES
• Support the Director of IT and Administration in all tasks.
• Hardware break/fix and 1st line of software support for over 90 end users.
• As the desktop administrator, responsible for deploying all company desktops, laptops, tablets, and mobile phones for offices locally and abroad.
• Provide hardware and software support for servers and desktops, troubleshooting, break fix and training.
• Function as the junior system administrator and backup administrator.

Houston County, Texas, United States

On Site Server and Networking Support for Hewlett Packard Enterprise customers.