Jason Fleming Email & Phone Number

Inverness, Gb

Inverness, Scotland, United Kingdom

Inverness, Scotland, United Kingdom

I provided technical advice and guidance on EPOS Systems, Credit Card Systems & Integrations, Online Ordering Systems, WiFi, ECOM websites, Stock control systems, as well as a whole host of IT for hospitality, retail and tourism. My experience in this role includes the following : • Answer incoming calls and assist customers in resolving current issues.• Determine customer requirements for new systems to be implemented.• Design and build new systems to customer… Show more I provided technical advice and guidance on EPOS Systems, Credit Card Systems & Integrations, Online Ordering Systems, WiFi, ECOM websites, Stock control systems, as well as a whole host of IT for hospitality, retail and tourism. My experience in this role includes the following : • Answer incoming calls and assist customers in resolving current issues.• Determine customer requirements for new systems to be implemented.• Design and build new systems to customer requirements.• Arrange for installation and training to be available for all staff members.• Provide and complete installation to customer requirements and confirm usage.• Provide full training to all staff members and fully assist with transition to new systems.• Provide additional management training on use of systems along with back office applications.• Provide ongoing configuration changes along with training to all customers.• Provide ongoing support for Epos terminals, stocktaking, Show less

Inverness, Scotland, United Kingdom

Assist customer to ensure that vehicles were aligned within their requirements for travel. Arrange for vehicles to be readily available and in an acceptable condition for immediate use. Continual training to ensure that all products were updated and advised to all customers fully.

Inverness, Highland, United Kingdom

Stock checking and control of new and used vehicles. Ensure vehicles progressed along preparation stages and pushed co complete within agreed timescales.

Dornoch, United Kingdom

Key Roles and Responsibilities:• Working as part of a team to support all users within Hill and Knowlton Strategies• Ensuring investigations are completed accurately and within guidelines.• Ensuring customer queries answered within a timely and professional manner• Ensuring computer issues are resolved or investigated fully with all diagnostics documented• Complete working knowledge of call logging procedures, call logging systems, Lync phone systems and assigning… Show more Key Roles and Responsibilities:• Working as part of a team to support all users within Hill and Knowlton Strategies• Ensuring investigations are completed accurately and within guidelines.• Ensuring customer queries answered within a timely and professional manner• Ensuring computer issues are resolved or investigated fully with all diagnostics documented• Complete working knowledge of call logging procedures, call logging systems, Lync phone systems and assigning procedures using Helpdesk Ticketing System. Show less

Dingwall, United Kingdom

Key Roles and Responsibilities:• Ensuring investigations are completed accurately and within guidelines.• Ensuring correspondence complies with required legislation.• Working as part of the team providing support to residents of Westminster.• Complete working knowledge of call logging procedures, call logging systems, Aspect phone systems and assigning procedures using Remedy Helpdesk System.

Inverness, United Kingdom

Key Roles and Responsibilities:• Maintain personal SC clearance level.• Ensuring adequate resources within team are used to their full potential.• Ensuring all members of my team are accounted for at all times.• Maintaining high standards of service through call monitoring and feedback sessions.• Covering all aspects of Human Resources requirements within my role.• A variety of roles beginning with 2nd line technical support. • Working as part of the team… Show more Key Roles and Responsibilities:• Maintain personal SC clearance level.• Ensuring adequate resources within team are used to their full potential.• Ensuring all members of my team are accounted for at all times.• Maintaining high standards of service through call monitoring and feedback sessions.• Covering all aspects of Human Resources requirements within my role.• A variety of roles beginning with 2nd line technical support. • Working as part of the team providing helpdesk support for up to 65000 UK desktop and Laptop users.• Complete working knowledge of call logging procedures, call logging systems, Aspect phone systems and assigning procedures using Remedy Helpdesk System.• Provided first and second line support for Operating Systems, internet connections, network connections and various other required software. • Technical analysis of calls including business solutions, exception errors, network connection failures, Safe guard easy recovery and hardware fixes i.e., printers, laptops, modems and cables. Software installation & upgrades.• Software support includes: Windows 95 to Windows 7,Office 97-2007. • Connectivity, including fixed broadband and wireless technology Show less

Inverness, United Kingdom

Key Roles and Responsibilities:• A variety of roles beginning with 2nd line technical support. • Working as part of the team providing helpdesk support for up to 65000 UK desktop and Laptop users.• Complete working knowledge of call logging procedures, call logging systems, Aspect phone systems and assigning procedures using Remedy Helpdesk System.• Provided first and second line support for Operating Systems, internet connections, network connections and various other… Show more Key Roles and Responsibilities:• A variety of roles beginning with 2nd line technical support. • Working as part of the team providing helpdesk support for up to 65000 UK desktop and Laptop users.• Complete working knowledge of call logging procedures, call logging systems, Aspect phone systems and assigning procedures using Remedy Helpdesk System.• Provided first and second line support for Operating Systems, internet connections, network connections and various other required software. • Technical analysis of calls including business solutions, exception errors, network connection failures, Safe guard easy recovery and hardware fixes i.e., printers, laptops, modems and cables. Software installation & upgrades.• Software support includes: Windows 95 to Windows 7,Office 97-2007. • Connectivity, including fixed broadband and wireless technology Show less