Primary escalation contact for multiple support engineers within the Azure Active Directory \ Entra feature space. Perform training, documentation, and mentorship for my team. Team subject matter expert for Azure AD B2C , Azure AD B2B, and Entra External Identities products. Other focuses include Role based access control (RBAC), Identity Governance features including Privileged Identity Management, Entitlement Management, and Access Reviews. Core protocols include SAML\WS-Fed , Oauth2, and OpenID Connect.

• Azure Active Directory \ Cloud Identity \ Account Management vertical team.• Provided direct customer support for Azure AD user, group, tenant, RBAC and subscription management via Azure AD Portal, Azure AD PowerShell module and Microsoft Graph API.• Provided direct customer support for Azure AD Business to Business (B2B), and Azure AD Business to Consumer (B2C) external user collaboration technologies.• Worked closely with professional and premiere customers, as well as the Azure product teams to troubleshoot issues and file product design change requests.• Gained working knowledge of Azure AD Connect, SSO, ADFS, OpenID, Oauth2, and SAML authorization and federation technologies.

• Supervised team of 6 Windows engineers, supporting over 100 customers and 4000 servers in a 24x7 SLA environment located in 36 datacenters across the country.• Ensured team met service level agreements for customer environments• Managed 24x7 on-call rotation for Windows operating system managed customers and systems• Acted as subject matter expert for team members• Assisted in company transition after division was purchased by TierPoint including Active Directory, Exchange migrations as well as employee laptop reimaging.

• Installed, maintained and supported Windows server infrastructure for managed service customers in multiple nationwide datacenter environments. Managed services included Active Directory, Microsoft Failover Clustering, and Microsoft SQL Server.• Participated in 24x7 on-call support rotation.• Designed, and maintained internal Active Directory infrastructure consisting of 8 AD Sites in different nationwide datacenters.• Designed new server deployment infrastructure using Windows Deployment Services and Microsoft Deployment Toolkit saving many hours of manual, repetitive, error-prone labor.• Designed new automated patching system using Powershell and Windows Server Update Services saving many hours of manual, repetitive, error-prone labor.• Established and documented work procedures for other team members to follow while training.• Acting escalation point for other team members.

• Technical on-site resource for an enterprise class data center working across many shifts including 3rd-shift.• Built and maintained datacenter environments for Windows, Unix/Linux, and virtual ESX based clients including racking, cabling and imaging servers, firewalls, routers, switches, and SAN equipment.• Created Windows Server 2003 and 2008 images to company standards for use on managed client servers.• Assisted in the maintenance of local data center security infrastructure including Zoneminder camera system and Lenel access control system.• Monitored customer environments across five east coast data centers and performed first level troubleshooting for any issues which occurred.• Assisted in the configuration, maintenance, and monitoring of BackupExec and Netvault backup system.• Ensured quality control standards were kept including fault-tolerant redundancy for network and power systems.• Provided hands and eyes support for clients and technical resource teams.• Gained working knowledge of enterprise datacenter infrastructure including UPS and CRAC unit systems.

• Member of a 4 person team who provided network, systems, application software, on-site, and after hours support to over 30 clients in different market segments such as law offices, doctor’s offices, banks, and construction companies. Some with multiple locations in different cities.• Used tools such as Remote Desktop, VPN, Instant Housecall, and UltraVNC to remotely assist clients over the phone and to maintain client’s server infrastructure (configure network applications, apply updates/security patches etc).• Configured and maintained network infrastructure including Cisco ASA firewalls, Windows 2003 domain controllers, and Exchange 2003 enterprise email infrastructure.• Configured and maintained client’s data backup solutions using Symantec BackupExec and NTBackup.• Configured and supported client’s mobile email access on platforms such as Blackberry and Windows Mobile smart phones.• Provided 24/7 server and desktop support from home for an on-call rotation schedule.