Jason Goudreau Email & Phone Number

Merrimack, Nh, Us

Execute all claims operational activities related to each division. Contribute to company-wide improvement and efficiency teams. Oversee daily operations of the staff to accomplish goals with available resources while remaining within budget. Conduct performance evaluations and institute disciplinary actions when warranted. Orchestrate training and continued education, including departmental training in support of short- and long-range goals. Evaluate division development needs and identify strategies to meet goals. Hold responsibility for meeting all performance guarantees, additional internal metrics, and contract obligations. • Successfully amplified retention rates to 96%, onboarding more than 80 employees. • Recognized for consistently achieving and meeting company measures. • Revamp training structures based on skillsets, ensuring staff members acquired additional skills within the same timeframe.

Bend, Oregon, United States

Devised accurate claim processing and payments as well as operations for Government Claims. Instituted leadership for the Claims Department, including departmental goals, priority communication, and company strategy. Oversaw administration of claims processing functions. • Amplified department efficiency to aid in high-level resolution of non-routine customer inquiries and complaints through process improvements. • Proactively enhanced processes and supported policies and procedures to guarantee accurate claims processing. • Surpassed operational efficiency within the company by collaborating with various departments to meet company needs.

Hooksett, Nh

Improved staff levels while certifying alignment with budgetary requirements through collaboration with unit leaders. Empowered client-facing teams to provide best-in-class services through solid coordination of resources, schedules, and workflows. Advised on professional development, performance management, and quality improvement opportunities. • Championed 100% accuracy by developing new job aides and training materials and mentoring direct reports in best claims management practices. • Successfully enhanced team performance across all metrics and boosted transparency by designing new tools to examine Excel-based reports.

Hooksett, Nh

Led the completion of numerous projects focused on supporting tactical business strategies and the overall mission for service excellence. Forged and maintained crucial relationships with matrix partners and third-party vendors to present reports, verify billing data, and resolve inquiries. Facilitated project plans and schedules while monitoring resources to guarantee prompt completion. • Lowered financial risks by designing and launching new financial reporting tools with enhanced data accuracy. • Accelerated productivity, overall satisfaction, and service quality by creating and implementing multiple system enhancements.

Hooksett, Nh

Executed strategic consultations with clients, internal partners, vendors, and external brokers to guarantee adherence to regulations, policies, and standards. Obtained confidential health data to inform decisions and updated electronic databases and information systems. Acted as a resource for new employees, peer analysts, and junior staff members. • Realized all performance targets and renewal deadlines throughout tenure, proactively strengthening client relationships with exemplary communication.

Hooksett, Nh

Utilized a sound understanding of corporate protocols to advocate for clients and break down complex health insurance policies into comprehensive terms. Served as a direct point of contact for brokers, resolving advanced inquiries concerning health insurance eligibility and benefits. • Recognized for expert management of daily queues while exceeding metrics, including call quality and response speed.

Londonderry, Nh

Instituted exemplary customer service practices while serving as a leader, coach, and mentor to over 70 employees in a high-volume retail location. Formulated and managed staff scheduling, delegated tasks, and reviewed daily workflows to achieve organizational goals. Generated a collaborative working environment by sponsoring group coaching sessions for employee engagement. Delivered leadership concerning conflict management and interventions in compliance with corporate policies. • Bolstered client satisfaction by identifying service inefficiencies and administering one-on-one training sessions to develop staff experience.

Manchester, Nh

Fielded client inquiries relating to a wide range of areas, including escalated concerns regarding benefits, medical claims, and Medicare policies. Conducted extensive research and analysis to develop data-driven solutions; summarized findings and counseled clients regarding service options. Compiled and synthesized data within digital systems, and generated reports.• Commended for demonstrated commitment to surpassing service standards; applied communication expertise to mitigate conflicts and educate clients.