Jason Goudreau Email & Phone Number

Merrimack, NH, US

• Execute all claims operational activities related to each division. Contribute to company-wide improvement and efficiency teams. Oversee daily operations of the staff to accomplish goals with available resources while.
• Successfully amplified retention rates to 96%, onboarding more than 80 employees.
• Recognized for consistently achieving and meeting company measures.
• Revamp training structures based on skillsets, ensuring staff members acquired additional skills within the same timeframe.

Bend, Oregon, United States

• Devised accurate claim processing and payments as well as operations for Government Claims. Instituted leadership for the Claims Department, including departmental goals, priority communication, and company strategy..
• Amplified department efficiency to aid in high-level resolution of non-routine customer inquiries and complaints through process improvements.
• Proactively enhanced processes and supported policies and procedures to guarantee accurate claims processing.
• Surpassed operational efficiency within the company by collaborating with various departments to meet company needs.

Hooksett, NH

• Improved staff levels while certifying alignment with budgetary requirements through collaboration with unit leaders. Empowered client-facing teams to provide best-in-class services through solid coordination of.
• Championed 100% accuracy by developing new job aides and training materials and mentoring direct reports in best claims management practices.
• Successfully enhanced team performance across all metrics and boosted transparency by designing new tools to examine Excel-based reports.

Hooksett, NH

• Led the completion of numerous projects focused on supporting tactical business strategies and the overall mission for service excellence. Forged and maintained crucial relationships with matrix partners and.
• Lowered financial risks by designing and launching new financial reporting tools with enhanced data accuracy.
• Accelerated productivity, overall satisfaction, and service quality by creating and implementing multiple system enhancements.

Hooksett, NH

• Executed strategic consultations with clients, internal partners, vendors, and external brokers to guarantee adherence to regulations, policies, and standards. Obtained confidential health data to inform decisions and.
• Realized all performance targets and renewal deadlines throughout tenure, proactively strengthening client relationships with exemplary communication.

Hooksett, NH

• Utilized a sound understanding of corporate protocols to advocate for clients and break down complex health insurance policies into comprehensive terms. Served as a direct point of contact for brokers, resolving.
• Recognized for expert management of daily queues while exceeding metrics, including call quality and response speed.

Londonderry, NH

• Instituted exemplary customer service practices while serving as a leader, coach, and mentor to over 70 employees in a high-volume retail location. Formulated and managed staff scheduling, delegated tasks, and reviewed.
• Bolstered client satisfaction by identifying service inefficiencies and administering one-on-one training sessions to develop staff experience.

Manchester, NH

• Fielded client inquiries relating to a wide range of areas, including escalated concerns regarding benefits, medical claims, and Medicare policies. Conducted extensive research and analysis to develop data-driven.
• Commended for demonstrated commitment to surpassing service standards; applied communication expertise to mitigate conflicts and educate clients.