System Engineer• As a Systems Engineer, I was responsible for non first level resolvable tickets, server patching, serverand hardware support.• Monitor and triage ticket queue. Follow up with end users on outstanding tickets.• Worked with vendors and triage hardware and software issues for Pure storage• Worked with vendors and triage hardware and software issues related to Cohesity backup hardwareand software.• Responsible for patching with WSUS and Ivanti software.• Worked with GPO policy settings.• Responsible for Active Directory account cleanup and account settings.

As a Systems Administrator, I was responsible for various aspects of end user support.*Monitor and triage ticket queue. Follow up with end users on outstanding tickets.*Monitor shared help desk mailboxes.*Monitor infrastructure technologies that include vSphere, Zerto, Rubrik, Nimble, Meraki, and Antivirus.*Support end user hardware and software.*User administration including account lockouts, distribution lists, and shared mailbox access.*Create support and how-to documentation for various applications and processes.*Answer helpdesk phone calls. Create tickets and route them to the appropriate team if needed.

As a System Engineer, I was the primary support engineer for Globalscape (SFTP), Exchange, and Kofax environments. This consisted of multiple application and server refreshes/consolidations. I worked with multiple vendors and application business owners to migrate to standard operating systems, resolve any application conflicts, patching, antivirus, issues etc. *Build and support enterprise server environments.*Document and do discovery on supported systems.*Server consolidation and upgrades of 2003, 2008, 2012, and 2019.*Provide hands-on support of infrastructure, server, and network equipment.*Mentored service desk on 1 level resolvable issues.

Technical Engineering Analyst - Enterprise Server Team 2011 – 2018Ascension Health As a Technical Engineer I was accountable for building and supporting the enterprise server environment. This consisted of multiple application and server consolidations. Worked with multiple vendors and application engineers to migrate to standard operating systems, resolve any application conflicts, patching, antivirus, etc. Build and support enterprise server environment---1200+ total servers---750+ in Hyper-V and VMWare (65+% Virtualized). Server consolidation and upgrades, including newly acquired sites from NT, 2000, 2003, 2008, and 2012. Supported Microsoft DHCP & DNS Supported Microsoft Active Directory environment for over 20,000 users. Provisioned and managed user accounts for new hires, employees, and vendors. Reset passwords Performed account terminations Created distribution and security groups.  Created, tested, and linked GPO's to object containers. Used Service Now ticketing system to track and manage assets, work incident tickets, and work tasks. Worked as my own project manager for smaller server rollout projects. Standardize server OS’s patching and support applications installs: SCOM, SCCM, McAfee Antivirus, Netbackup, Windows patching. Provide Tier 2 support to the field services team for additional desktop and printer troubleshooting. Provide HP and Dell hardware support Played a key role in several large projects: St. Vincent Micro Hospitals, Nicview, NetBackup, to name a few. Responsible for most of the physical hardware installs. Staged servers for numerous other St. Vincent facilities across the country.

As the Network / Systems Administrator I was accountable for supporting and managing the Microsoft Windows Domain for the company.  Support and resolve any and all issues related to wire and wireless network infrastructure. Install, maintain and monitor all network and server equipment Analyze and write network specifications and documentation. Recommend upgrades and/or improvements to server and network infrastructure to improve performance, reduce management needs and reduce cost to customer. Support the day to day operations of server, desktop, printer, and network environment on my own for server months. Mentored inexperienced techs once they were hired. Played key role in all IT related projects. Migrated from a single point of failure network core to a redundant core network. Installed and configured Meru Wireless Network with integrated active directory authentication. Implemented centrally managed antivirus solution. Worked with outside vendor to implement Cisco VOIP phone solution and IV pump system. Supported and Installed Barracuda web filtering appliance. Configured and installed SharePoint server Supported and configured Cisco switching and firewall environment.

 All overnight NOC monitoring, trouble ticketing, troubleshooting, equipment upgrades, intrusive testing and network expansion: including router/switch configuration and deployment. Provisioning and migrating of leased line customers over to Cisco ONS 15454. Support sales in opening new accounts and upgrading existing services for collocations, DSL access, dialup access and web browsing. Efficiently and effectively solve customer challenges in the following areas: collocations, leased line access (T1 and DS3), DSL dialup access, email and web hosting. Maintain quality control and satisfaction records while seeking new ways to improve operations and customer relations.

Maintained a million dollar a year franchise restaurant.Responsible for inventory, quality control, book keeping, staffing, scheduling, customer service and equipment maintenance and repair.Maintained multiple task jobs, lowering labor costs by 10%.

Responsible for all food service and supply orderingResponsible for daily food preparation, quality control and personnel.Assisted in new store openings, training and scheduling.