Jason Hogan Email & Phone Number

Columbus, Ohio, United States

Manages the Real Estate portfolio, including location strategy, new site selection, and site disposition, which includes analyzing and executing Real Estate transactions that align with the company’s business strategy. Responsible for administration of policies, procedures, and programs that ensure well-managed, well-maintained, and cost-optimized buildings. Established a Workplace Experience team tasked with maximizing site occupancy while developing programs to promote space utilization. A strategic partner that is helping to drive Environmental, Social, and Governance (ESG) initiatives.

Columbus, Ohio Area

Established a “business” centric incident management process managed in a centralized response center. Launched a new readiness function responsible for ensuring the organization is ready to support an initiative or change. Led a team of 110 officers that were responsible for the physical security of the company’s associates and assets. Other functions supported by this team include: business continuity/disaster recovery, operational globalization, and 3rd party audit support.

Columbus, Ohio Area

Responsible for the establishment and execution of Alliance Data’s enterprise project execution framework. This team of more than 100 associates consists of Project Management, Process Improvement, Business Analyst, Resource Planning & Scheduling, Portfolio Management, Operations, and Process Governance functions.

Columbus, Ohio Area

Responsible for functions such as Workforce Management, Service Level Management, Call Flow, Sales Forecasting (Call Center) & Business Analysis functions within Alliance Data's Care & Collections Centers.

Dublin, Ohio

Responsible for Predictive Analytics, Payment Incidents, E-Bill Operations, and Business Analysis groups. Their responsibilities include statistical modeling for consumer risk and fraud. Development of advanced forecasting models utilizing time series and regression modeling. Manage payment issues to ensure minimal negative customer impact. Increase e-bill activation and proactively identify and resolve missing e-bills issues. Also, leader of WorkForce Management, Business Continuity, and Call Center Technology. Their responsibilities include long-term, daily and intra-day forecasting. Manage the real-time allocation of resources at the enterprise level to ensure service level compliance. Ownership of Business Continuity Planning for the four Operations locations. Liaison for Operations to Finance, Reporting, Development and ITO. Sourced vendor interactions and sponsored strategic technology initiatives.

Dublin, Ohio

Process Owner for cross-functional report development process that supports the Electronic Commerce division. Managed a Business Analysis team responsible for requirements gathering for report requests. In addition, led a Data Quality program designed to evaluate and improve the data quality of the enterprise data warehouse.

Dublin, Ohio

Led a team of sixteen Business Analysts and Report Developers. The Business Analysis team was equipped with Six Sigma problem solving tools, which facilitated more robust and accurate analysis. Supported internal and external clients through ad-hoc analysis. The Report Development organization support reoccurring and one-time report development requests.

Dublin, Ohio

Certified Black Belt that lead and provided support to projects that required Six Sigma methodology.

Dublin, Ohio

Coordinated, created, and reviewed annual budget and monthly reforecast with senior management. Responsible for building and maintaining forecasting models. Groups being forecasted included: Phone, E-mail, and Payment Research; approx. 1100 FTE total. Supported executive management through ad hoc financial analysis and “what if scenarios.”

Dublin, Ohio

Managed a newly formed team that forecasted short and long term call volume, productivity, shrinkage, and staff requirements in order to achieve client service level agreements. Created weekly associate day and shift schedules based on daily call volume distribution. Coordinated associate hiring strategy between the Call Center, Training, Human Resources, and Finance.