To ensure maximum availability of computer systems throughout Volvo Car Australia NSC;· Responsible for the Management of IT infrastructure services includingdesktop applications, Local and / or Wide area networks, IT security andtelecommunications in accordance with Volvo Car Corporation Sweden;· Provide local IT "hands and feet" support as required· Develop training for IT Volvo Car Corporation systems and communicate toNSC staff, Dealerships and third party suppliers· Escalation point for IT matters with NSC and Dealerships· In consultation with the CFO, responsible for IT hardware, softwareand maintenance procurement;· To assist in the development and maintain a disaster recovery plan for allBusiness Systems in Volvo Car Australia.· Provide as requested IT reports to AMT and CFO;· Act as a local contact point for global IT issues including global projects. Provide feedback toAPAC IT and local AMT· Contribute to the overall aims and targets of the Australian NSC· Assist in the adherence of Volvo Car Corporation Security policyand procedures and provide training when required.· Actively apply, develop and identify common sense practical and business areaconcepts and issues. Have an overview of all operational, service delivery or BAUactivities within the NSC that involves IT and assist where appropriate;· Recommend, develop, and administer information technology policies andprocedures to support the short and long term information technology, especiallyin the service delivery spectrum, needs of Volvo Car Australia· Research new technologies in information technology and providerecommendations to the CFO to support the strategic direction of boththe department and organisation· Undertake similar duties as required.

• Mentor and lead a team of 10 direct reports to achieve individual and company goals • Ensure service levels are achieved or exceeded• Perform operational management tasks including performance reviews, recruitment, and training/development as well as staff rosters.• Compliance auditing of support processes • Manage support and operations resourcing.• Provide regular management reports of IT Support performance • Provide operational support to IT Project Managers and Service Delivery Managers• Develop and maintain relationships with Partners, staff and key business stakeholders• Own and maintain data centres at each Helloworld site including documentation.• Own and maintain the company wide IT asset register including supporting documentation.• Create and maintain desktop support documentation • Project manage small projects as requested• Manage Client/IT relationships and report back to IT Operations Manager• Process improvement – Document and manage into BAU

• People Responsibilitieso Responsible for the day to day operations of a field support teamo Manage 30 staff across multiple accounts across multiple business sectorso Mentoring Staffo Staff trainingo Plan and chair monthly team meetingso Project resource allocation for the entire End User Field Services organization (80 total staff)o Develop and maintain staff KPI’so Adhere to agreed contractual SLA’s and mitigate misses to the businesses.o Perform staff performance reviews and conduct regular staff one on ones• Business Management Responsibilities o Discover, document and maintain industry knowledge of the customers’ businesso Document and manage process improvementso Managed the delivery of agreed services thorough information technology and thorough the understanding of the clients businesso Develop and implement policies and procedures as well as support operating model • Fiscal Managemento Maintain a cost centreo Document budgets, outlooks and productivity planning

• People Responsibilities o Responsible for the day to day operations of a field support team o Manage 30 staff across multiple accounts across multiple business sectors o Mentoring Staff o Staff training o Plan and chair monthly team meetings o Project resource allocation for the entire End User Field Services organization (80 total staff) o Develop and maintain staff KPI’s o Adhere to agreed contractual SLA’s and mitigate misses to the businesses. o Perform staff performance reviews and conduct regular staff one on ones• Business Management Responsibilities o Discover, document and maintain industry knowledge of the customers’ business o Document and manage process improvements o Managed the delivery of agreed services thorough information technology and thorough the understanding of the clients business o Develop and implement policies and procedures as well as support operating model • Fiscal Management o Maintain a cost centre o Document budgets, outlooks and productivity planning