With over 13 years of experience in IT projects, technical support, and network administration, I am a Principal Technical Lead at Sonic Healthcare, a leading provider of medical diagnostic services. In this role, I oversee the design, implementation, and maintenance of IT solutions for various clinical and operational functions, ensuring high performance, security, and reliability. I also manage a team of technical specialists, providing guidance, mentorship, and feedback. Previously, I was a Project Technical Lead at Sonic Healthcare, where I successfully delivered multiple IT projects within budget, scope, and timeline, collaborating with internal and external stakeholders. Before that, I was an Operational Technology SME at Anglo American, a global mining company, where I supported the integration and optimization of IT and OT systems for various mining operations. I have a diploma in Systems Technology from Computer Power Institute, and I have acquired skills in IT projects, technical support, and network administration. I am passionate about applying my technical expertise to improve the quality and efficiency of healthcare services, and I am always eager to learn new technologies and best practices. I value teamwork, innovation, and customer satisfaction, and I strive to contribute to the mission and vision of Sonic Healthcare.