Jason Karikas Email & Phone Number

Beverly Hills, California, US

Atlanta, Georgia, US

Gather and analyze business requirements for CRM software and map to standard and custom solutions leveraging the Salesforce.com Sales and Service cloud platforms.Built, tested, and deployed Marketing Cloud solution from API integration with ERP system to transactional email handling via AMPscript and SFMC data extensions.Collaborate cross-functionally to.

Westerville, Ohio, US

Facilitated transition to best-practice Salesforce Dev-Ops initiatives to automate build pipelines to deliver a weekly release management cycle.Implemented AppExchange products for RevOps optimization to automate contract workflow, resulting in an 85% increase in quote-to-cash velocity.Led administrative continuous improvement initiative implementing Azure.

Washington, DC, US

Recommended, designed, and deployed configuration changes for weekly releases in support of 10+ Sales, Service, and Community Cloud applications, enhancing system functionality and user experience.Managed documentation of system enhancements and user provisioning across ServiceNow, JIRA, and in-house ticketing systems, ensuring accurate and up-to-date.

Columbus, Ohio, US

Consulted with stakeholders at all organizational levels to identify business and system requirements, resulting in the successful alignment of Salesforce solutions with business needs.Developed changes in alignment with bi-weekly releases and deployed Lightning applications, driving value and efficiency for Field Sales initiatives across Commercial.

Cleveland, Ohio, US

Partnered with IT Steering Committee members to design the overarching architecture of the org-wide technology roadmap, aligning technology initiatives with business objectives.Replatformed Salesforce Org and all external integrations to support Single Sign-On with Office365/Azure, reducing user login time by 20%.Completed the project with a 20% reduction.

Solon, OH, US

Mclean, VA, US

• Built Salesforce.com Sales and Service cloud applications customized to fit the needs of a major client in the telecommunications industry.
• Configure and customize Salesforce.com objects to facilitate reporting on internal and external marketing initiatives while administering user access to over 230 million Salesforce records.
• Quality Assurance Analyst for monthly Salesforce.com releases.
• Responsible for creating test plans, test cases and performing regression and progression tests prior to each monthly release.
• Work with client stakeholders and end users to understand and define business requirements in their evolving and competitive industry.
• Collaborate cross-functionally with Project, Development, and QA Managers to meet business requirements and document functional specifications.

Mayfield Village, OH, US

• Responsible for troubleshooting and solving hardware and software issues across Windows XP and Windows 7 platforms.
• Assisted with VOIP and Legacy phone issues, altering user account permissions, mainframe access, client-tier application support, and peripheral component installations.

• Integrated Job Boss Enterprise Software into daily operating procedures in accordance with strict project planning schedules.
• Responsible for precise and timely documentation of data regarding part tracking, CRM, workflow automation, and quality control.

Athens, Ohio, US