Information Technology Lead Analyst
CurrentGathered requirements, communicate expectations, analyze designs, constructs and deliver solutions with minimal team interaction. Monitored ticket triaging and routing, issue analysis and resolution or proper delegation. Removed obstacles and barriers to allow team members to do their jobs and escalate appropriately. Participate and provided input on production issues and follow up activities, ad hoc research and analysis. Worked closely with all teams to identify issue root cause of issues. Coordinated and ensures change management processes are followed. Flexibility and experience working as Individual Contributor and as member of a Team. Closely collaborated with Business, Compliance, Vendor, and IT (both production support and development) team members to successfully manage day to day activities. Assisted efforts to find efficiencies and improve applications and associated processes. Worked in an environment with rapidly changing business requirements and priorities.