Jason Bratcher Email & Phone Number

Portsmouth, Va, Us

United States

Results-oriented data analyst and project manager with a proven track record of delivering actionable insights and successful project outcomes. Skilled in leveraging data to drive informed decision-making, optimizing processes, and identifying growth opportunities. Possess a strong understanding of data analysis methodologies, project management principles, and industry best practices. Adept at collaborating with cross-functional teams, managing project timelines, and effectively communicating findings to stakeholders. Committed to delivering exceptional value and exceeding client expectations.

Suffolk, Virginia, United States

As a Project Manager, I am accountable for overseeing the timely, safe, and cost-effective design and execution of telecommunications infrastructure projects. This includes the design and construction of transmission sites, towers, collocations, outside plant facilities, and civil site development for Shentel and Glo Fiber. I effectively collaborate with contractors, utility companies, equipment vendors, government agencies, and internal stakeholders to ensure successful project delivery. My expertise lies in applying proven project management methodologies to the deployment of multi-service telecommunications networks.

Portsmouth, Virginia, United States

Results-oriented data analyst and project manager with a proven track record of delivering actionable insights and successful project outcomes. Skilled in leveraging data to drive informed decision-making, optimizing processes, and identifying growth opportunities. Possess a strong understanding of data analysis methodologies, project management principles, and industry best practices. Adept at collaborating with cross-functional teams, managing project timelines, and effectively communicating findings to stakeholders. Committed to delivering exceptional value and exceeding client expectations.

Chesapeake, Virginia, United States

I served as a critical liaison between Cox Business customers and internal departments, coordinating new upgrades, downgrades, disconnects, transfers, and new build-out projects. My responsibilities included rigorous quality assurance of sales documentation and project plans, ensuring the accuracy and integrity of customer data for seamless integration into the Order Management System (OMS).I proficiently handled order entry, service code verification, and billing accuracy, while providing exceptional customer service through phone, mail, and email inquiries. I collaborated closely with Cox Business supervisors, managers, sales teams, and project management to ensure timely and accurate project execution.My role extended beyond local market support, encompassing multi-market fulfillment activities. I supported various customer segments, including SMB, construction, inside sales, government, enterprise, and public sector, providing tailored solutions for large, complex, and multi-site customers.My ability to navigate complex orders and projects required meticulous attention to detail and effective collaboration with cross-functional teams. I successfully managed both short- and long-term sales and construction cycles, consistently demonstrating a high level of professionalism and expertise in serving our valued clients.

Chesapeake, Virginia, United States

I am a dedicated professional responsible for managing and executing all aspects of new client onboarding, service additions, mergers and acquisitions, special projects, Electronic Lien & Title (ELT) enrollments, and modifications. I ensure accurate system configuration and meticulous documentation to guarantee timely service implementation and strict adherence to contractual obligations.My responsibilities encompass detailed and comprehensive documentation of decisions, action items, and project milestones. I foster collaborative relationships and maintain open communication with clients, customers, state title agencies, operations, account management, construction, and various other external and internal stakeholders.

San Diego, California, United States

I served as a supply chain coordinator, specializing in the distribution of materials and CPE to various stakeholders, including project managers, construction teams, field service technicians, installation contractors, and solution stores. My responsibilities encompassed project coordination for construction, forward/reverse logistics, and RMA material processing, shipping, and handling.I effectively utilized supply chain applications to track, log, and manage inventory levels, providing valuable insights to the ERP system. Additionally, I employed the ICOMS billing system and scanners to assign serialized CPE and other materials, as well as receive CPE returns. I conducted thorough research and resolution of CPE returns in improper statuses.Through the use of the CHAT Pallet Builder application and scanners, I prepared serialized CPE returns for shipment to the PDC, internal/external customers, and third-party vendors via internal courier or 3PL. I diligently tracked key performance indicators (KPIs), including time to delivery, unnecessary churn, inventory time on hand, sorting, boxing, labeling, shrink wrapping, and staging of CPE, materials, and returns.Moreover, I safely operated fleet vehicles to provide pickup, delivery, and loading/unloading services for CPE, materials, equipment, and mail. I conducted regular vehicle inspections to ensure safe operating conditions and submitted inspection reports as required.My experience includes proficiency in operating light and heavy warehouse equipment. I coordinated periodic serialized CPE (ICOMS) cycle counts and annual inventories, as well as Oracle inventory cycle counts. Additionally, I created and tracked various onsite metrics using office and industry standard applications.To optimize efficiency and minimize waste, I compiled recommendations and tracked materials for new buildouts and plant repairs, ensuring that scheduling and budgets remained on track.

San Diego, California

As a Network Quality Assurance Specialist and Universal Technician, I played a pivotal role in supporting the growth of the Cox Communications network by ensuring the quality performance of buildouts, installations, technical services, setup, testing, and maintenance of all current and future products and services. My responsibilities encompassed overseeing HFC network and associated equipment within plant facilities and distribution systems.I was committed to delivering exceptional service quality to end users, exceeding industry and company standards while adhering to FCC requirements and protocols. I collaborated closely with functional departments across the organization to optimize overall business efforts and ensure alignment with build-out and optimization strategies.My accountabilities extended to core and outside plant technician tasks, including complex automation, outside plant, commercial, Cox Security, and Fiber to the Home (FTTH) projects. I possessed expertise in fiber and feeder splicing for both underground and aerial applications.Timely execution within budget constraints was a paramount aspect of this role.

Springdale, Arkansas Area

I provided comprehensive customer support, addressing service inquiries, processing sales orders, and resolving billing and account issues. I employed industry-specific tools and systems to troubleshoot customer problems effectively. When necessary, I scheduled appointments and coordinated with other departments to ensure timely resolution of customer concerns. To streamline the process, I escalated calls while warm transferring to avoid customer inconvenience.

San Diego, California, United States

I served as an Automation Project Manager, specializing in residential and commercial projects. My role encompassed overseeing project timelines, budgets, and quality assurance from inception to completion for advanced building automation and communication services. I meticulously reviewed plans and permits to ensure alignment with project scope, making necessary recommendations and adjustments to accommodate evolving client needs, engineer specifications, and inspector requirements.

Fayetteville, Arkansas Area

As Department Lead, I oversaw the management of capacity and scheduling for a team of Sales Representatives, Workbench Technicians, Supply Chain Specialists, and On-site Installation Technicians. I ensured adherence to training and safety compliance standards.The team specialized in the sales of technology products, including flat panel televisions, computers, networking equipment, phones, and more. I effectively troubleshot issues related to inventory, compliance, scheduling, and other operational areas. Additionally, I provided technical support and product expertise to customers.My responsibilities also included forecasting, labor and inventory analysis, stocking, cash flow management, and various other administrative tasks.

Fayetteville, Arkansas Area

As Department Lead, I oversaw the management of capacity and scheduling for a team of Sales Representatives, Workbench Technicians, Supply Chain Specialists, and On-site Installation Technicians. I ensured adherence to training and safety compliance standards.The team specialized in the sales of technology products, including flat panel televisions, computers, networking equipment, phones, and more. I effectively troubleshot issues related to inventory, compliance, scheduling, and other operational areas. Additionally, I provided technical support and product expertise to customers.My responsibilities also included forecasting, labor and inventory analysis, stocking, cash flow management, and various other administrative tasks.