Jason Macpherson Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

I worked in a fast paced corporate travel environment dealing with QBT’s biggest account The Whole of the Australian Government. There are 144 different entities with this account and I deal with all of them from the AFP, ATO, CSIRO to the Department of Ministers and Cabinet. Due to the nature of the customers I deal with my destination knowledge serves me well as they travel to remote global locations. My strengths in customer relationship / problem solving skills have continued to serve me well in maintaining high expectations and standards. Dealing with all facets of travel, including flights, hotels, car hire etc I am driven by my customers needs while building relationships. Time management skills are key in being successful within my role.

Perth, Western Australia, Australia

I worked within the customer service function at Western Power and account managed the power requirements of small to medium businesses. In order to keep the electricity network safe and reliable we needed to switch the network off to update and perform scheduled maintenance, this impacts businesses and services like hospitals so it was my role to liaise with them directly to manage their needs like supplying generation, reimbursement or liaising with the crew to find an alternative power option so the businesses will not be affected or the impact will be minimal. There was a lot of conflict management required within this role. I was also solely responsible for all the invoicing of the generator reimbursements, receiving, investigating and paying them on time.

Perth, Western Australia, Australia

I worked in a fast paced call centre environment dealing with American Express’s biggest account Rio Tinto. I provide travel solutions for most facets of travel, including flights, hotels, car hire etc. This role is about turning the client around quickly and effectively while maintaining excellent customer service and quality. Im am a multi skilled consultant specialising in difficult itineraries, I am driven by my customers’ needs. Time management skills are key in being successful within my role, while using my initiative to deliver a quality service over and above my customers’ expectations. I have continued to hit and exceed my targets and regularly achieve 100% for my monthly call evaluations.

Sydney, New South Wales, Australia

I worked in a fast paced call centre environment, dealing with American Express Premium card members. Due to the nature of the customers I dealt with, my strengths in customer relationship / problem solving skills have continued to serve me well in maintaining high expectations and standards. Dealing with all facets of travel, including flights, hotels, car hire, tours, cruises etc, I am driven by my customers needs while building relationships. Time management skills are key in being successful within my role, while using my initiative to deliver a quality service over and above my customers’ expectations. I have continued to hit my targets through the recent downturn in the marketplace and have continued to build my customer base. I have also mentored and trained new staff. My ability to hit targets has given me the opportunity to continue to travel while with American Express and build on my knowledge, to deliver to my customers. My GCE rating is consistently at a G2 average.