Jason M. Email & Phone Number

United States

• Created highly technical content for internal and external customers, addressing complex cloud computing concepts and cost optimization strategies. • Managed all aspects of the documentation process, from planning to content maintenance.• Created and updated hundreds of articles, accruing over tens of millions of views.• Technical writing lead for content sprints.• Served as a mentor and resource for junior technical writers, fostering a culture of continuous improvement.

Wausau, Wisconsin, United States

• Create and revise technical end-user documents, training materials, and workflows. • Work with Subject Matter Experts to create Policies and Procedures used by front line staff. • Partner closely with Delivery, Development, and Designers in the Training Department to create content. • Produced exhaustive training and reference resources with highly technical content. • Explained complex health insurance information with reader-friendly style. • Helped project teams achieve results by expertly communicating value propositions. • Curated materials with content management tools and eliminated outdated, deficient, or inaccurate pieces.

Wausau, Wisconsin, United States

• Describe technology, operating procedures, and production sequences based on available specifications and samples. • Optimize project record keeping with organized tracking of feedback and revisions. • Enhanced final works by proofing and editing extensive technical documentation under tight timelines.

Wausau, Wisconsin, United States

• Work directly with employers with self-funded insurance plans to assist them with all their benefit and medical claim needs.• Managed coordination of client services and emergent claim processing issues. • Monitored client accounts and maintained up-to-date benefit information. • Developed and implemented plans to improve internal reporting, increasing data efficiency, auto-adjudication rate, transparency, and accuracy. • Analyzed daily and monthly department performance and provided feedback to improve performance.

Wausau-Stevens Point Area

• Communicate clearly and professionally, both in writing and verbally, to convey information, answer questions, and provide guidance to customers.• Analyze customer issues and proactively seek solutions, escalating complex problems when necessary to ensure timely resolution• Maintain a deep understanding of company products or services to effectively assist customers with inquiries, product information, and troubleshooting.• Demonstrate empathy and patience when dealing with customers, ensuring a positive and memorable customer experience.

Wausau, Wisconsin, United States

• Assign tasks, set clear expectations, and provide guidance to team members to ensure project objectives are met on time and within scope.• Develop and execute strategic plans, aligning team goals with organizational objectives to drive success.• Mentor team members, offering guidance and coaching to enhance their skills, productivity, and career growth.