Jason M. Email & Phone Number

United States

• Created highly technical content for internal and external customers, addressing complex cloud computing concepts and cost optimization strategies.
• Managed all aspects of the documentation process, from planning to content maintenance.
• Created and updated hundreds of articles, accruing over tens of millions of views.
• Technical writing lead for content sprints.
• Served as a mentor and resource for junior technical writers, fostering a culture of continuous improvement.

Wausau, Wisconsin, United States

• Create and revise technical end-user documents, training materials, and workflows.
• Work with Subject Matter Experts to create Policies and Procedures used by front line staff.
• Partner closely with Delivery, Development, and Designers in the Training Department to create content.
• Produced exhaustive training and reference resources with highly technical content.
• Explained complex health insurance information with reader-friendly style.
• Helped project teams achieve results by expertly communicating value propositions.

Wausau, Wisconsin, United States

• Describe technology, operating procedures, and production sequences based on available specifications and samples.
• Optimize project record keeping with organized tracking of feedback and revisions.
• Enhanced final works by proofing and editing extensive technical documentation under tight timelines.

Wausau, Wisconsin, United States

• Work directly with employers with self-funded insurance plans to assist them with all their benefit and medical claim needs.
• Managed coordination of client services and emergent claim processing issues.
• Monitored client accounts and maintained up-to-date benefit information.
• Developed and implemented plans to improve internal reporting, increasing data efficiency, auto-adjudication rate, transparency, and accuracy.
• Analyzed daily and monthly department performance and provided feedback to improve performance.

Wausau-Stevens Point Area

• Communicate clearly and professionally, both in writing and verbally, to convey information, answer questions, and provide guidance to customers.
• Analyze customer issues and proactively seek solutions, escalating complex problems when necessary to ensure timely resolution
• Maintain a deep understanding of company products or services to effectively assist customers with inquiries, product information, and troubleshooting.
• Demonstrate empathy and patience when dealing with customers, ensuring a positive and memorable customer experience.

Wausau, Wisconsin, United States

• Assign tasks, set clear expectations, and provide guidance to team members to ensure project objectives are met on time and within scope.
• Develop and execute strategic plans, aligning team goals with organizational objectives to drive success.
• Mentor team members, offering guidance and coaching to enhance their skills, productivity, and career growth.