McLane Company, Inc., is a $50 billion supply chain services leader, providing grocery and foodservice supply chain solutions for convenience stores, mass merchants, drug stores and chain restaurants throughout the United States. McLane, through McLane Grocery and McLane Foodservice operates 80 distribution centers and one of the nation’s largest private fleets.Experienced Customer Service Manager working in foodservice, logistics and supply chain industry. Skilled in Customer Service, Customer Service Management, Team Building and Training. • Department Head for Customer Service at one of the largest of 48 Distribution Centers operated in the organization servicing 1800 plus restaurants across 8 brands.• Managed relationships between Customer Service, Warehouse, Inventory and Transportation.• Managed the distribution center’s portfolio to meet expected service levels for on-time deliveries, accuracy and quality of service.• Organized and communicated semi-annual transportation route changes.• Managed the customer team to ensure customers are assisted with the highest level of care and professionalism.• Managed, tracked, and resolved customer complaints across all departments for the distribution center.• Increased staffing to provide confidence in customer communications.

• Overall responsibility for all branch operations with special emphasis on fleet utilization, revenue per unit, revenue per associate, daily dollar average and profit per rental day.• Successfully opened 2 locations converting dealership TRAC program to Toyota Rent A Car rental program.• Opened the first hybrid store that including a dealership loaner fleet along with Toyota Rent a Car rental vehicles comprising of a total fleet of 150 plus.

Lucas Group is North America's premier executive search firm. We assist mid-tier to Fortune 500 clients find transcendent, executive talent; candidates fully realize their career ambitions; and associates find professional success. Headquartered in Atlanta, GA with 15 regional offices, our trusted, consultative, and passionate recruitment professionals combine industry depth and geographic breadth to deliver superior results.Specialized in the national placement of Human Resources functions including: Generalist, Corporate Recruiting, Organizational Development, Compensation/Benefits, Labor Relations and Talent Management positions.

• Overall responsibility for entire branch operations and personnel with special emphasis on operating profit, fleet growth, employee development, and customer service.• Managed, trained, and developed 10 plus employees at 2 locations.• Increased branches fleet from 80 to 200 vehicles through successful marketing, account management, and superior customer service.• Consistently scored above company standards for customer service by completely satisfying over 90% of my customers on a monthly basis.• Utilized management skills for employee recruiting, training and development while continually assessing their skills for career advancement.• Improved employee morale and location’s overall performance by taking leadership and creating daily tasks and monitoring staff activities.• Responsible for developing, monitoring, and adhering to branch budgets to control costs.