Jason Mclachlan Email & Phone Number

Brighton And Hove, England, United Kingdom

• Opening and closing of the store according to Rota• Daily call backs of web enquiries and diary dates, constantly building rapport, interpreting customer requirements, and offering suitable solutions whilst demonstrating empathy and maximising sales through products and services available. Always delivering outstanding customer service.• Completing domestic, Business and Student Check In’s and termination of agreements. constantly trying to retain customers where possible.• Completing Due Diligence Tasks in accordance with prescribed guidelines. Regular maintenance checks complying with Health, Safety and Security policies and procedures.• Bank Statements, direct debit enquiries, debtor management, refunds.• Prospect management.• Competitor pricing and analysis. • Local business development.• Daily, weekly, and monthly administrative tasks and requirements.• Coaching and training of team

Key Accounts• Management & further development of key client accounts (travel)• Worked closely with bloggers, influencers & VIP travellers to Southern Africa• In-depth destination research, generated proposals & secured bookings, rapidly built rapport with clients & understood their requirements• Bespoke design of global itineraries & budget management• International site inspections of properties, enabling stronger knowledge of destinations, whilst ensuring that each property met the required standards• All logistics pertaining to tour/travel - tour guides, transfers, specific requirements – dietary, cultural, disability, languageEvents – MICE (Meeting | Incentive | Conference | Exhibitions)• Project managed events for key clients within finance, automotive, cosmetic sectors etc• Event lifecycle management - booking, invitations, registration, agenda, on site management, special requirements, seating, catering, staffing, set up, themes, IT, AV• Events ranged from 60 to 200+ delegatesAdministration Management• Fast paced, accurate processing - client data, documents, itinerary & payments• Sourcing rates & costs, full recon of travel packages & events • Visa & health checks, transfers, accommodation, air charters & flights etc• Changes, cancellations, add-ons, deferments• Accurate data input on internal systems & GDSCommunication Management• Client review meetings, forward planning upcoming incentives, ideas, potential destinations, activities, corporate gifting & marketing collateral• Presented ideas based on client objectives & outcome ideals (corporate, development or reward based)• Built & solidified relationships with DMC, leveraging relationships on PSL• Engaged with a vast number of suppliers – catering, transport, accommodation, airlines etcAchievements• Took the account from £200K to £1mill per year• Multi-currency management & consistent excellent reviews • Strong billing, add ons & upgrades – managed budgets of £300K+

• Specialist consultant, designed & booked tailor-made FIT packages throughout Africa & Indian Ocean destinations• Understood client requirements, generated proposals, managed budgets, sold in upgrades & activities• Managed each package lifecycle together with post-holiday follow up with clients• Secured repeat clients & referrals & consistently increased client base through new business development, client visits, managing contact cycles & building interest & excitement around potential holidays, promotions, new destinations etc

• Managed the domestic & regional division of 4 direct report travel consultants• Setting targets, KPIs, performance management• Conducted regular team meetings & training on sales conversion, overcoming objections, destinations knowledge, closing etc• Full function tour operator role – booking of accommodation, transfers, tours, activities, meals, tour guides, flights, air charters• Ensured all passenger passports, visa & health checks were in order• Processed all passenger information, billing management & staff training