• Develop, execute, and oversee all forecasts and budgets, along with reviewing, analyzing, and monitoring all local and regional data.• Participated and supported several hospital committees, Safety, Construction, Hand Hygiene, 120 Day quality baseline, Executive Leadership Rounds, Patient Satisfaction, and Infection Prevention.• Considered a company resource and driver for Patient Satisfaction outcomes via the Positive Impressions approach. Developed tailored Patient Experience approach and strategies to increase patient perception, satisfaction and ultimately outcomes.• Ensure JCAHO, AHCA, CMS, ODH and all other auditing authority’s guidelines are met and have been successful in not receiving tags. • Secondary duties include sales, surveys, frequencies, unitize of on-site hospitals and potential accounts, new startup assistance and management training.• Create duty lists and position control forms for the on-site client.• Streamline all processes, programs and systems.• Build and maintain client relationships, help guide and mentor management team.• Additional oversite responsibilities for Food and Nutrition services, including but not limited to overseeing Directors, Chefs and Managers to ensure patient safety, quality standards, menu, order accuracy, tray line, including timeliness, temperature, diets, allergies, and enhanced patient satisfaction outcomes. Ensured cafeteria, doctor and staff lounge and catering needs were managed with optimum satisfaction. Including par levels, vendors, ordering and all budgetary needs were coordinated and met. Ensured all equipment, patient safety standards and food service regulations were adhered to.

Virginia TerritoryHCA Hospital SystemRichmond, Virginia• Regional responsibilities managing the overall operations for Environmental Services for 12 Hospitals within the Virginia market.• Responsibility for managing the transition of all accounts for a newly acquired large hospital system within the Richmond market. • As a new startup system, responsible for the startup phase and seamless pre and post transition from the previous vendor to HHS.• Working closely with hospital Executive Leadership, reporting managers and onsite support to ensure maximized client and ultimate patient satisfaction.• Develop, execute and oversee all forecasts and budgets, along with reviewing, analyzing and monitoring all regional data.• Ensuring all company programs are standardized throughout the region for maximum management and efficiency.• Support all regulatory and HR compliance are met as required by state and federal regulations.• Lead and manage team of 25 managers and over 500 front line associates.• Ensure organizational focus is implemented and continued growth of the Virginia market is exceeded. • Exceed fiscal budgets and ensure continued financial growth as a privately held organization.• Ensure JCAHO, AHCA, CMS, ODH and all other auditing authority’s guidelines are met and have been successful in not receiving tags.

University of Cincinnati Health SystemUniversity of Cincinnati Medical CenterDaniel Drake Medical Center West Chester HospitalRidgeway Psychiatric Ward Cincinnati, OhioUniversity of Mississippi Medical CenterUniversity of Mississippi GrenadaUniversity of Mississippi HolmesBrookwood Med Cen• As a new startup account, responsible for the startup phase and seamless transition from the previous vendor to Crothall. • Considered a company resource and driver for Patient Satisfaction outcomes via the Positive Impressions approach. Developed UMMC tailored Patient Experience approach and strategies to increase patient perception, satisfaction and ultimately outcomes.• Responsible for managing the daily operations of Environmental services for an 800 licensed bed acute care, University teaching facility. Responsible for approximately 2.6 cleanable square feet of hospital and ancillary areas. Managing a large team of 2 Directors, 3 Assistant Directors, 12 Operations Managers and support staff, including Training Manager, Human Resources Manager, and Administrative Assistant along with 200 full-time front-line associates. • Develop and oversee all forecasts and budgets, along with reviewing, analyzing and monitoring all data. • Ensure JCAHO, AHCA, CMS, ODH and all other auditing authority’s guidelines are met and have been successful in not receiving tags. • Worked closely with the UCH Union President to increase staffing productivity and outcomes, negotiated union grievances and guidelines.• In addition, responsible for overseeing West Chester Hospital a 240-bed facility, Daniel Drake a 210-bed facility, Ridgeway Psychiatric ward 106 beds, Holmes clinics 815,000 sq. ft. Hoxworth clinics 460,000 sq. ft. along with multiple clinics and buildings within the system.• Participated and supported several hospital committees, Safety,Construction, Hand Hygiene, 120 Day quality baseline, Executive Leadership Rounds,Patient Satisfaction and Infection Prevention.

Craven Regional Medical CenterNorth Alabama Regional HospitalNew Bern, North Carolina • Responsible for the overall development and implantation of the Environmental Services Department. • In addition to EVS, also responsible for all premises” landscaping and nursing recruitment.• Client satisfaction, location management, staff and overall productivity of each facility.• Primary duties include budgetary forecasting, P&L accountability, payroll, customer, employee relations, benefits, safety, workman’s compensation administration and quality assurance.• Secondary duties include sales, surveys of potential accounts, new account start up assistance And management trainingCharlotte Regional Medical Center HospitalSandy Nininger State Veterans Nursing HomePort Charlotte, FL • Responsible for the overall development and implementation of the Environmental Services Department for six buildings, outpatient surgery center, central hospital, psychiatric ward, Laboratory building, administrative office building and a State Veterans Nursing Home. • Develop and oversee all forecasting and budgets, along with reviewing, analyzing and monitoring all data.• Primary duties include client satisfaction, managing staff, staffing schedules, budgetary forecasting, P& L accountability, payroll, employee benefits, safety, and workman’s compensation administration, ordering of inventory, bed rotation and Quality assurance.• Ensure JCAHO, AHCA, SVA and all other auditing authorities’ guidelines are met.• Responsible for processing, cleaning and distributing all linen.