Jason Quan Email and Phone Number

DFS Group is the world's leading luxury travel retailer that offers its customers exceptional products from over 700 of the most desired luxury brands through 420 boutiques on four continents. The Group is privately held and majority owned by the world’s largest luxury conglomerate Moët Hennessy Louis Vuitton (LVMH)> Oversight of all operational divisions for a luxury retail department store with annual revenues over $250M, with over 300 brands. > Provide leadership for 27-person management team and more than 600 employees. > Partnered with HR, Operations Support, Visual Merchandising, Merchants, Marketing, and global and local brands and vendors.> Developed new store concepts and innovative strategies to increase sales with improved store penetration, conversion and ticket spend.> Intense focus on improving the customer experience with exceptional customer service, providing unique and memorable experiences, and creating an engaged sales force.> Built collaborative partnerships with global and local travel industry leaders including tour agents, transportation companies, credit card companies and online partners, and federal and state agencies.> Partnered with global and local merchants, marketing and vendors to implement strategic initiatives that provided a competitive advantage and drive sales.

> Managed the retail stores at the Daniel K. Inouye International Airport and the Kahului Airport with more than $90M in annual sales.> Recognized in 2016 by DFS as the Airport of the Year based on the greatest improvement in sales performance to the previous year.> Partnered with the Hawaii Department of Transportation to secure a 10 year contract extension making DFS the exclusive duty-free retailer in the State of Hawaii.> Oversaw the renovation project that included all new store concepts and designs and improved airport facilities to improve the overall customer experience.> Built an effective team, and coaching and developing 6 sales managers, 12 supervisors and more than 200 employees.

> Managed Duty Free Watches & Jewelry, Food & Gifts, and Spirits, Wine & Tobacco and increased sales by 86% from 2009 to 2012.> Created a new staffing model to improve customer experience with a more engaging, interactive team.> Developed new store concepts to increase sales and conversion, and improve the overall customer experience.

> Created and executed marketing programs to identify and acquire new high-spending customers.> Created and executed marketing programs to drive $75M in annual sales from 35,000 high-spending customers.

GemStone Systems developed real-time data management solutions including a highly-scalable distributed data platform that enabled the delivery of the right data to the right applications at the right time.> Managed a $2M annual marketing budget for all outbound marketing programs including advertising, public relations, direct mail, web seminars, lead generation, tradeshows, events, and the corporate website.> Managed the integration of three seperate technology companies as a result of mergers and acquisitions, and developed a cohesive vision statement and strategy to market a cross-platform, integrated software data management solution.> Faciliated global partnerships and implemented strategic marketing plans to increase brand awareness and establish market leadership in the middleware technology space.> Led cross-functional teams across five global locations.

Managed direct marketing, advertising and print collateral campaigns for major clients including Mentor Graphics and IHop Restaurants.

Managed Advertising, Public Relations, and Print Collateral for American Express Travel, Portland Oregon Visitors Association, Wildlife Safari, and Busters Texas Barbecue.