Jason Quan Email and Phone Number

• Beta test and participate as one of 15 Beta Users for the Southern California region for the launch of a new company-wide POS system• Plan and execute 3-4 community events a month at the Brentwood store from start to finish in conjunction with creative team and Community Marketing Manager• Create and develop assets using Adobe XD & Adobe Photoshop under creative team guidance for events to be used on Splash and social media• Manage and communicate with 5 store ambassadors to ensure they are meeting the needs of the store, their contract, and that they are developing professionally• Audit and cycle count inventory in tandem with a 3rd party to ensure 100% stock accuracy reflected online and offline• Lead and mentor 6 product guides through the challenges of opening a new store opening in May 2024• Oversee the store’s quarterly operational budget to manage expectations for events held by the store and ensure the store is not running a budget deficit

• Mentored by National Geographic Contributor & internationally published photographer Irene Yee, Former director of photography for Rock & Ice Magazine, Trail Runner Magazine David Clifford, Climbing’s art director Randall Levensaler, Climbing's editorial director Duane Raleigh, and the editorial staff• Photos published and featured in the final print issue of ‘Climbing’ Magazine Fall/Winter 2022 until January 2023• Specialty in travel/adventure photography but not limited to that niche. I also do product photography, portraits, landscape, and more

• Spearhead migration of old website from ASP.NET platform to a modern e-commerce store run on BigCommerce delivering a 160% increase in sales with an average 1-2% conversion rate on the click-through rate of 15%+ by SEO optimization, as well as analyzing KPIs and other key metrics• Receive inbound packages and dispatched outbound shipments through USPS, FedEx, or UPS in addition to filing customs through the U.S. ACE portal in accordance with the Harmonized Tariff Schedule• Chair eBay store management, order fulfillment, listing management, and product photography effectively raising and maintaining the store’s positive feedback to 100% positive feedback by strengthening customer service leading to an increase in sales by 150%• Photograph numismatic products for processing in Adobe Bridge & Adobe Photoshop to create SEO friendly web-optimized stock images• Collaborate with Singaporean office manager to supervise 5 employees and successfully launch international office in Singapore establishing revenues of $400,000+ USD in the first year of operations• Format inventory data in CSV files to compatible Excel file BC’s platform resulting in 150+ new accounts created on first day of new website launch in January 2020• Conserve numismatic coins with utmost attention to detail and special preservation techniques to remove harmful surface contaminants of resulting in the stabilization of a coin’s surfaces removing environmental damage

• Executed international trade show set-up by directing 20+ event-planning interns resulting in a successful trade show with over 7,000+ attendees at the 1st annual (2011) Singapore International Coin Fair in Singapore • Facilitated general office tasks such as paper filing, data management, or maintenance around the office increasing efficiency by 10%• Promoted products and built customer relationships establishing sales of over $100,000+ to international clients in Europe and Asia in 2013• Coordinated with CEO and President by utilizing effective time management and communication skills to maintain accurate appointment calendars, business schedules, book travel, arrange meetings and accomplish administrative tasks• Enhanced customer relations with world-class customer service by resolving issues, effective communication, and order fulfillment for corporate clients and retail customers maximizing customer satisfaction, retention, and lifetime value

• Successfully resolved 90%+ of high-volume calls through excellent customer service, attentive listening, and effective communication skills thus improving customer satisfaction and increasing positive feedback• Engaged with customers to educate them about community outreach initiatives selected by our store’s annual granting process in the Greater Los Angeles Region leading to enhanced customer service and satisfaction.• Contributed to team success through world class customer service, merchandising, operations, event setup and hosting, and environmental activism.• Effectively handled and processed purchases, customer orders, and returns using the retail POS system decreasing customer wait times

• Organized, scouted, and booked venue locations alongside the Advancement Director to meet established goals and timelines necessary to properly host 600-1000 attendees in Bishop, CA. - Secured food, entertainment, event sponsors, and vendors along with the necessary permits.• Elevated customer experience by raising $16,500 in in-kind donations from local and out-of-state vendors to drive community outreach for future climbers' advancement.• Oversaw 105+ volunteers at event, achieving exceptional customer service to elevate community participation and satisfaction by 30%.• Utilized grassroots methods to market the event to the local and regional community, resulting in a 25% increase in attendance and the most diverse crowd of attendees in the history of the event

• Selected as 1 of 6 mentees out of 120+ photographers for this initiative led by adidas Terrex and Climbing to diversify representation within climbing media and engage climbing’s underrepresented communities• Mentored by National Geographic Contributor & internationally published photographer Irene Yee, Former director of photography for Rock & Ice Magazine and Trail Runner Magazine David Clifford, Climbing’s art director Randall Levensaler, Climbing's editorial director Duane Raleigh, and the editorial staff• Published photographer with photos featured in the final print of Climbing Magazine F/W 2022 until January 2023