• Create technical data center messaging and key core collateral e.g. keynote, demo and Q&A scripts.• Establish expectations with cross functional resources & monitor progress against schedules.• Solve a wide range of challenges and completing tasks in delivery of demos relating to specific products or services to HPC conferences around the world.• Development of product strategies, definition of promotional activities and product launch.• Design, procure, build and implement… Show more • Create technical data center messaging and key core collateral e.g. keynote, demo and Q&A scripts.• Establish expectations with cross functional resources & monitor progress against schedules.• Solve a wide range of challenges and completing tasks in delivery of demos relating to specific products or services to HPC conferences around the world.• Development of product strategies, definition of promotional activities and product launch.• Design, procure, build and implement HPC rack systems utilizing Intel based hardware from top to bottom. Show less

• Provide Tier I technical support via telephone, internet, and email and on-site using Intel® Premier Support (IPS).• Provide support for the Xeon® MP Server Market Segment worldwide with an estimated deployment of ~1500 systems, the Xeon® DP Server Market Segment worldwide with an estimated deployment of ~4500 systems, the Atom® SoC µServer Market Segment worldwide with an estimated deployment of ~800 systems and the Core® Low Power Client Market Segment worldwide with an estimated… Show more • Provide Tier I technical support via telephone, internet, and email and on-site using Intel® Premier Support (IPS).• Provide support for the Xeon® MP Server Market Segment worldwide with an estimated deployment of ~1500 systems, the Xeon® DP Server Market Segment worldwide with an estimated deployment of ~4500 systems, the Atom® SoC µServer Market Segment worldwide with an estimated deployment of ~800 systems and the Core® Low Power Client Market Segment worldwide with an estimated deployment of ~400 systems.• Facilitating resolution of complex technical issues in all areas of assigned products by collecting the necessary documentation or recreating in house. • Insuring bug fixes resolve the customer's issue to their satisfaction by recommending workarounds and/or fixes. • Keeping the customer updated on the status of reported problems, as well as keeping Premier updated with current information on the case, recommendations and resolutions. • Working closely with other teams including Engineering and BIOS teams when escalation of the problem is required including the Program Manager. • Contribute articles to the technical support knowledgebase.• Help to improve future product releases by prioritizing known product defects and by communicating customer feedback regarding product usability to the Program Manager. Show less

• Provide Tier I technical support via telephone, internet, and email and on-site using Intel® Premier Support (IPS).• Provide support for the Xeon® MP Server Market Segment worldwide with an estimated deployment of ~1500 systems, the Xeon® DP Server Market Segment worldwide with an estimated deployment of ~4500 systems, the Atom® SoC µServer Market Segment worldwide with an estimated deployment of ~800 systems and the Core® Low Power Client Market Segment worldwide with an estimated… Show more • Provide Tier I technical support via telephone, internet, and email and on-site using Intel® Premier Support (IPS).• Provide support for the Xeon® MP Server Market Segment worldwide with an estimated deployment of ~1500 systems, the Xeon® DP Server Market Segment worldwide with an estimated deployment of ~4500 systems, the Atom® SoC µServer Market Segment worldwide with an estimated deployment of ~800 systems and the Core® Low Power Client Market Segment worldwide with an estimated deployment of ~400 systems.• Facilitating resolution of complex technical issues in all areas of assigned products by collecting the necessary documentation or recreating in house. • Insuring bug fixes resolve the customer's issue to their satisfaction by recommending workarounds and/or fixes. • Keeping the customer updated on the status of reported problems, as well as keeping Premier updated with current information on the case, recommendations and resolutions. • Working closely with other teams including Engineering and BIOS teams when escalation of the problem is required including the Program Manager. • Contribute articles to the technical support knowledgebase.• Help to improve future product releases by prioritizing known product defects and by communicating customer feedback regarding product usability to the Program Manager. Show less