Jason Howe Email & Phone Number

Chicago, Illinois, United States

Executed service delivery strategy for assigned NA customer portfolio totaling +30K shipments and $15M freight spend annually. Leveraged customer-specific analytics to understand areas of excellence / opportunities, and lead teams on action plans to address identified gaps. Managed direct reports, provided regular feedback, coached, and guided based on performance, dashboards, and Personal Development Plans.Utilized continuous improvement methodologies to manage KPIs for each service delivery team, enhancing performance and efficiency.Guided implementation of inbound suppliers for customers, increasing freight under management and achieving annual TMS savings goals.Directed implementation of customer’s outbound goods, overseeing change management procedures for seamless transitions of logistical planning responsibilities.Collaborated with subject matter experts in multiple specialties to standardize leading best practices, driving organizational clarity and quality.Supervised enhancements in company’s visibility for customer’s transportation service providers by improving ELD / EDI systems.Led multi-functional teams, ensuring achievement of customer-centric results, while maintaining high standards of service delivery.

Chicago, Illinois, United States

Served as primary point of accountability, developed strategic relationships, provided value creation, proved operational effectiveness and increased overall customer satisfaction.Grew revenue and retained assigned NA customer portfolio, achieving annual increases to Net Promoter Score (NPS).Managed top and bottom lines of customer accounts, generating ~$1.5M+ in net revenue annually. Leveraged customer-specific data, transportation service providers SLAs, and expectations, creating viable supply chain solutions.Championed CH Robinson’s enterprise technical and operational capabilities, meeting and exceeding annual customer goals.Developed and executed collaborative strategic annual plans, aligning both customer and company’s visions to drive mutual growth and success.Spearheaded successful implementation of new NA customers onto TMS platform, ensuring efficient integration and rapid adoption for optimal performance.

Chicago, Illinois, United States

Led diverse teams responsible for operational activities and ensured effectiveness and efficiency throughout entire process. Measured, monitored, and communicated results.Confirmed team achieved productivity, quality, and world-class service objectives by aligning resources and defining role expectations.Identified NA transportation interruptions, driving root cause analysis and resolving via corrective action plans.Executed logistics optimization program for all NA manufacturers, streamlining daily shipping plans and enhancing cost efficiency.Established and maintained shipment visibility dashboards for northbound shipments from Mexico, enabling real-time tracking and improving operational transparency to meet on-time delivery.Evaluated transportation performance, presenting KPIs to customer stakeholders, contributing to informed decision-making and continuous improvement.Cultivated results-oriented team culture focused on quality and efficiency, boosting team morale and customer satisfaction.

Chicago, Illinois, United States

Chicago, Illinois, United States