Throughout my career, I have enhanced a robust skill set in designing and deploying process improvements, managing teams, and fostering a culture of critical thinking. My experience as a Service Delivery Manager at TMC has equipped me with a deep understanding of operational excellence and continuous improvement, while my tenure as a Customer Success Manager has honed my strategic acumen and promoting stakeholder engagement. These roles have allowed me to refine my leadership presence and communication skills, making me well-prepared to tackle the challenges ahead.I excel at networking and coordinating project functions toward quality completion. I am committed to excellence and have a proven track record of delivery notable accomplishments by leveraging my best qualities.10+ years’ experience using common project management methods and tools, including Agile frameworks, traditional methodologies and hybrid approaches.10+ years’ experience using Power BI, QlikView, Tableau, Crystal Reports to solve business problems, querying databases, and statistical analysis.