• Implemented a new knowledge base and associated product standards using HTML and CSS.• Contributed to cross-functional team procedures including planning, backlog refinement, storyboarding and product testing.• Worked within various agile development teams across different cloud-based technologies, adopting scrum methodologies.• Produced help content across multiple platforms: web, iOS, Android and Windows.• Maintained 400+ help articles including instructional guides, feature… Show more • Implemented a new knowledge base and associated product standards using HTML and CSS.• Contributed to cross-functional team procedures including planning, backlog refinement, storyboarding and product testing.• Worked within various agile development teams across different cloud-based technologies, adopting scrum methodologies.• Produced help content across multiple platforms: web, iOS, Android and Windows.• Maintained 400+ help articles including instructional guides, feature overviews, FAQs, release notes and process diagrams.• Proactively collaborated with stakeholders to deliver exemplary assistive support. • Analysed customer feedback, search trends and page traffic to optimise content.• Authored, proofed and delivered internal training plans and onboarding documentation.• Provided contextual help including introductory text, tooltips and validation messages. Show less

(University Placement Year)• Sales invoicing, monthly reports, credit control, petty cash management.• Customer service, support and aftercare, supplier issues and logistics.• Creating and implementing a new organisational system.• Order management, packaging and dispatch of products.