● Developed and Implemented Policy & Procedures that led to Hospital Admission Reduction & Reduction of 30 day Readmissions by an average of 30%.● Developed & Implemented Processes for Care Team Support and Oversight Leading to Quality KPI Improvement and Total Cost of Care Reduction.● Developed & Implemented Mental Health Program to establish baseline and allow for immediate intervention of Mental Health Crisis.● Developed & Implemented Program for Mental Health Surveillance and Patient/Caregiver Support.● Developed & Implemented Quality Improvement Program to continually evaluate processes, identify barriers, and implement real-time action plans.● Developed and implemented Acute Intervention Program to decrease Emergency Room and Urgent Care visits.● Developed and implemented Patient Education Program to deliver patient-centric education plans that validate patient comprehension.● Developed and implemented Process to validate prescribed treatment regimens.● Educated ALL staff to establish foundational understanding of Value Based Care & QAI.

● Established rapport with physicians to identify opportunities, develop action plan and implementation strategy for daily operations.● Designed and Implemented State of the Art Quality Program.● Engaged in Value Based Care Negotiations with area’s largest Primary Care ACO’s.

● Established rapport with physicians to identify opportunities, develop action plan and implementation strategy for daily operations.● Designed and Implemented State of the Art Quality Program.● Engaged in Value Based Care Negotiations with area’s largest Primary Care Providers.● Led negotiations with payors related to rate increases, supported by quality and cost efficiency.● Reduced Labor/Salaries while improving revenue and net income.● Implemented Inventory Management process.● Implemented Robotic Surgery in the ASC environment & payer contract negotiations.

● Facilitated New Market & Same Store Growth By Establishing Trustful Relationships Resulting in Successfully Negotiating & Executing Approximately 60 Acquisitions & Partial Divestitures.● Successfully Created Year Over Year Sustainable Growth Through Continued Quality Improvement & Partner/Patient Satisfaction, Resulting in Approximately 40 Denovo Builds.● Successfully Negotiated Approximately 75 Joint Venture Relationships with Both Physician & Hospital Partners.● Negotiated Long Term Medical Director Agreements & Compensation to Ensure Business Longevity & Success.● Implemented tools and training for area management to drive hiring/retention/engagement rate improvement, overall retention 25% improvement, NPS & eNPS 33% improvement overall.● Educated ALL staff to establish foundational understanding of dialysis, Value Based Care, QAI.● Strengthened existing and established new (both independent and competitive) referral relationships which helped improve treatment/sales growth from 0% to 6.61% and improve revenue in 18 months.● Educated ALL physician partners of ACO’s/MSSP’s and MACRA/MIPS reimbursement, as well as processes to ensure success.● Reduced Labor/Salaries to Lead CLG Group. Improved ScheduleWise (Labor software) adherence to 100%. Salary reduction 25% resulting in $500K savings annually.● Consistently developed strong, sustainable relationships with customers and teammates to create a collaborative environment which optimized outcomes.

● Developed strong Field Vice Presidents of Quality through expectation and goal setting, leadership training and mentoring.● Developed strong relationships with our physician partners to align the Corporate Quality Agenda with that of the Medical Office.● Knowledge of ACO’s and MSSP’s, as well as programs to ensure success (QAI, Outcome tracking, and strategic initiatives).● Developed new program Identifying the impact of Mental Health on the Chronic Patient. Program led to increased customer satisfaction and reduced hospitalizations and readmissions.● Increased employee engagement by aligning them with our Corporate Vision.● Increased reimbursement by reducing payor deductions related to quality.● Improved 5 STAR Ratings to lead Industry (2015).● Developed Target Report – focus on Population Health.● Developed Fluid Management Dashboard.● Assisted in developing new Clinical Scoring System which identifies KPI’s in real time to allow for more timely intervention.● Clinical Scoring System led to industry leading improvements in Quality which resulted in all initial ESRD ACO’s to receive Shared Savings bonuses.

● Facilitated New Market & Same Store Growth By Establishing Trustful Relationships Resulting in Successfully Negotiating & Executing Approximately 60 Acquisitions & Partial Divestitures.● Successfully Created Year Over Year Sustainable Growth Through Continued Quality Improvement & Partner/Patient Satisfaction, Resulting in Approximately 40 Denovo Builds.● Successfully Negotiated Approximately 75 Joint Venture Relationships with Both Physician & Hospital Partners.● Negotiated Long Term Medical Director Agreements & Compensation to Ensure Business Longevity & Success.● Implemented tools and training for area management to drive hiring/retention/engagement rate improvement, overall retention 25% improvement, NPS & eNPS 33% improvement overall.● Educated ALL staff to establish foundational understanding of dialysis, Value Based Care, QAI.● Strengthened existing and established new (both independent and competitive) referral relationships which helped improve treatment/sales growth from 0% to 6.61% and improve revenue in 18 months.● Educated ALL physician partners of ACO’s/MSSP’s and MACRA/MIPS reimbursement, as well as processes to ensure success.● Reduced Labor/Salaries to Lead CLG Group. Improved ScheduleWise (Labor software) adherence to 100%. Salary reduction 25% resulting in $500K savings annually.● Consistently developed strong, sustainable relationships with customers and teammates to create a collaborative environment which optimized outcomes.

● Instrumental in complete turnaround of under-performing management team; set higher expectations and instituted individual team-member accountability resulting in 10% revenue increase and 15% reduction in operating expenses in less than five months.● Entered into whitespace market and gained >30% market share in only 3 years.● Met or exceeded all budgetary guidelines throughout tenure, responsible for more than $40 million in annual sales in Memphis, TN and earning recognition for performance.● Consistently developed strong, sustainable relationships with customers and teammates to create a collaborative environment which optimized outcomes.