• Deigned, Implemented, and delivered Blue Link ERP system. Accounting practices were streamlined, order entry was more accurate, and inventory was more tightly managed. This decreased software and hardware footprint, created a single application for the product pipeline, and unified the view of the customer and their experience with the company. • Led the Infrastructure Upgrade project. Users gained between 20% and 30% job efficiency across all job functions. New active directory servers, installed file / print servers, upgraded wireless network with new hardware and guest access. • Rolled out user hardware refresh for all employees. Upgraded to new Lenovo desktops and laptops. Installed Office 365 for all users. This standardized the desktop platform across the company, making users more efficient and improving user management and desktop support by 25%. • Daily duties includedo Manage a team of 4 infrastructure employees, including 3 in NJ and 1 in WA.o Support infrastructure needs for 3 locations, including home office, remote warehouses, and sister companies globallyo Build and re-image and configure new desktops / laptops for new employeeso Manage warehouse infrastructure, including iPads and hand scanners o Support Email infrastructure, including user administration, support, and upgradeso Identify new ways to save money and improve productivity of the warehouse through technology

• Consultant through Stonehenge Consulting, PLC• Support approximately 250 plus users onsite Office and warehouse• Rollout of windows 7 to all users onsite and in field.• Active Directory account administration • Image and configure new laptops and desktop for all users on site• Install and configure software packages• Set up of citrix for remote users to use virtual office online. • Install and support bitlocker and VPN for security on laptops• Manage Rollouts of new hardware and software• Keep an accurate Inventory of hardware for onsite • Maintain and upgrade printers in office and warehouse• Remedy for asset tracking and ticket handling • Support of over 1000 field users • Manage and maintain inventory for field group • Set up new hires for field • RSA administrator to set up and maintain RSA token accounts• Break/fix repair of laptops for field users • Remote support via dameware and Bomgar • Support Field printers Hp all in one • Trouble shoot hardware problems, i.e. any and all laptop issues that occur in the field, installation and support of scanners, printers, docking stations, etc…

• Manage and maintain hardware inventory for repairs of damaged hardware.• Support and configure wireless routers, network cards and programs for field users• Assist in projects, i.e. rollouts of laptops, software packages• Support and trouble shoot connectivity issues that may arise in the field for the users.• Support of personal broadband routers as use of personal firewall.• Administer support for and troubleshoot Outlook profiles • Install and upgrade various software programs.• Trouble shoot hardware problems, i.e. any and all laptop issues that occur in the field, installation and support of scanners, printers, docking stations, etc…• Network and various password resets. • Image and configure new laptops to be sent out to field users.• Install, support and configure Veeva (salesforce.com) irep (ipad) and vmobile (laptop) for field users • Repair and Swap out of hardware for corporate users • Install and configure software for internal users • Active directory in desktop environment for user maintenance • Assisted desktop with hardware and software installs • Install of local printers and support of network printers• Executive support

• Senior member supervising five-person team providing support for the Medical Science Liaison Group for Bristol-Myers Squibb.• Doing reviews on team and reporting to upper management.• Reported tardiness and scheduling conflicts as well as Ensured up to training completed• Worked with management team on reviews for career path of team members.• Support and configure wireless routers, network cards and programs for field users • Assisted in roll out of new dial up software and broadband for entire field• Support and trouble shoot custom software package used for entering and tracking of calls made by field reps.• Managed and maintained hardware inventory for repairs of damaged hardware.• Assist in projects, i.e. rollouts of laptops, software packages• Support and trouble shoot VPN and Broadband connectivity issues that may arise in the field for the users.• Support of 2wire and Linksys broadband routers as use of personal firewall.• Administer support for and troubleshoot Outlook profiles for email and customize for other proprietary applications.• Install and upgrade various software programs.• Trouble shoot hardware problems, i.e. any and all laptop issues that occur in the field, installation and support of scanners, printers, docking stations, etc…• Responsible for support and configuration of Palm pilots and Pocket PC’s.• Specific troubleshooting of Mozilla Thunderbird email client • Reset email, VPN and Dialup passwords for clients as well as Novell Login passwords for LAN users.• Use Expert Advisor and Remedy for logging and tracking help desk calls and ticket items.• Image and configure new laptops to be sent out to field users.