Jason Wiggin, Phd Email & Phone Number

Southern California Area

Remote

Teach MBA business courses

Remote-San Diego

San Diego, California, United States

The San Diego was a start-up facility (60,000 sq. ft) with less than 10 employees and in 6 months has increased to over 80 employees due to growth with the plant production, engineering, sales and service team. Led the service, sales, engineering, marketing, finance, human resources, and production/operations team and efficient operation of Plant laundry facility by reviewing and increasing KPI's to exceed efficiency standards. While overseeing the Plant operations for healthcare linen, First Aid, and dust control, I was responsible for directing and developing all quality initiatives and aspects related to customer relations, engineering, service management, vendor management, plant production, and HR administration.• Renewed 35% of our top customer base contracts while maintaining and increasing overall profitability.• Formalized and set-up plant metrics for each piece of machinery in order for each individual of the production team to understand how to meet their hourly efficiency standards.• Ensured that we had 100% customer retention due to providing great customer and service management.• Achieved 12.5% annual growth through increased incremental business through new and existing customer base.• Responsible for Plant Operations including maximizing production efficiencies, overseeing plant management, ordering all materials needed for customer base including all replacement and new growth linen within budgetary requirements.• Ensures a positive, safe environment by driving compliance in infection prevention and food safety, employee safety, OSHA, employee engagement, Joint Commission, regulatory standards, and financial, workplace and legal requirements.• Provided overall long-term planning, direction, and control to assigned accounts within a defined district to achieve pillar goals and key business outcomes.

San Diego

Oversaw two divisions under the parent company Fire Etc. I oversaw SoCal PPE, which is the Inspecting, Cleaning, and Repairing Fire Fighter turnouts. The second division is Redline Rentals, in which is our Fire Fighting turn-out gear rental division. I was tasked with setting up all the processes and procedures for both divisions, along with setting up the coordination for the routing system for the pickup and deliveries and ensuring optimal customer service through route deliveries. I oversee complete operations for both divisions, which includes sales, account retention, purchasing, and plant production.• Increased the monthly revenue by 300% within the last 22 months and 900% in profits.• Implementation of policy and procedures for both divisions as they are both seeing major increased revenue growth.• Started as a Southern California market. However, under my leadership we developed a national footprint becoming the 3rd largest firefighting rental gear operation.• Organized a significant partnership with a leader supply to increase our uniform rental business by 600%• Implemented a CRM to better serve our customer base.• Effectively collaborating with Fire Fighting academies to generate new business through sales management.• Oversee the purchasing of equipment, turnout gear and overall budgets for both divisions.• Full operating control for P&L, budget, and asset management.

Greater San Diego Area

Managed and directly oversaw oil and fuel distribution within a 23,000 sq. ft. production facility, including operations, sales development, purchasing, fleet maintenance, production, and customer service department within San Diego County, including complete P&L responsibility.• Oversaw and directly managed 18 million in annual revenue.• Directed 65 employees in a strategic merger of an acquired company to effectively align the sales, operations, procurement, warehouse, and customer service teams to enhance customer satisfaction by improving fuel and lube distribution.• Turned an organization around that was losing almost one million annually to being a profitable entity.• Developed and implemented short- and long-term sales strategies for the San Diego area through territory re-alignment, refocused sales goals, re-evaluation of commission and bonus to align with territory goals to attain 15% sales increase for consecutive years.• Implemented operational best practices that streamlined overall productivity while formalizing an operation standard for the San Diego team to operate by cutting cost annually operations cost by 35%.• Designed a modern employee recognition program which boosted productivity across the board that included monthly employee of the month and employee of the year. Enhanced performance due to employment acknowledgeable through gift cards and personal appreciation.• Negotiated with vendors and coached warehouse personnel to reduce annual expenses by 1 million dollars in the 2019 fiscal year to streamline all applicable expenses.• Oversaw the team that reached 400 days without any safety incidents due to the enhanced safety measures and reducing incidents by 50%.

Greater San Diego Area

As a Branch Manager, I had full responsibility for the team in the San Diego area. I turned the San Diego area from an underperforming business to one that has had significant growth and is the largest revenue branch in the company. This has been accomplished through improving customer retention from 11% to 4.1%, increasing sales activities, along with the development of our service team, increasing revenue and improving profitability through a variety of pricing strategies while reducing overhead.•Highly skilled in P&L management, pricing strategies, competitor and market analysis, contract negotiations, staffing, reorganization management, and process implementation.•Responsible for complying to DOT and OSHA regulations, along with area safety.•Drive growth through existing customer and new customer sales.•Build strong relationships with clients.•Develop, communicate and manage annual performance goals for subordinatesComplete P&L responsibility for the San Diego market including Sales Representatives and Route Service Representative while overseeing 7 million dollars in revenue.• Expanded and advanced solution selling in a strategic sales role focused on winning back 20-25 accounts annually from primary competition to generate at least 500K in revenue.• Led the charge to overhaul a struggling company's operations, achieving sustained growth for 7 straight years.• Developed and executed the commercial sales strategies to maximize the sales team’s territory effectiveness that aligned organizational goals through creation of new business.• Managed over 600 accounts across the San Diego region with 95% retention and contract renewal rates.• Led weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.

Greater San Diego Area

Complete operations management for company offering same day package delivery to clients and delivery recipients. Managed 80 daily routes in fast-paced same day delivery distribution.• Coordinated dispatching responsibilities for all routes align daily responsibilities for 90 employees.• Coordination of route analyzing for optimum route delivery and fuel consumption that reduced fuel expenditures by 25%.• Reduced overtime by 80% through route restructuring and alignment of staff.• Managed $12 million-dollar profit center via the P&L, budgeting, and capital requirements.• Coordination of route analyzing for optimum route delivery and fuel consumption.• Monitor and insure that new stops have been correctly routed to optimize delivery production.• Responsible for hiring, terminating, new hire paperwork, HR processes, along with important operational processes.