Jason Kidd Email & Phone Number

Dallas/Fort Worth Area

General Skills:Maintain e-mails, calls and tickets in a professional manner while providing accurate answers and quality support.Provide solutions concerning hardware failures, system shutdowns, software functions and software errors.Document problems and resolutions for storage capacity, backups and generate weekly reports.Assist in developing long-term strategies in capacity planning for meeting future backup and recovery storage needs.Review server, workstation and other device hardware, operating systems and application updates.Setup, configured and disabled full and incremental backups daily and verify data reliability.Review and backed up data to ensure all server, NAS and SAN data is backed up daily both locally and on tapes.Accountable in assuring that methods are in place to manage projects and daily activity.Software Support:Operating System Support - Windows 7, Windows Server 2008, 2012.Upgrades - update and maintained backup software including vRanger, Networker and Avamar.Hardware Support:Maintained by 3rd party vendors.

Fort Worth, Texas, United States

General Skills:Provide solutions concerning hardware failures, system shutdowns, software functions and software errors.Create detailed documentation to train, inform and maintain proper usage of managed products.Assist in developing long-term strategies and capacity planning for future systems, backup, and storage needs.Review server, virtual machines and other devices, hardware, operating systems, and application updates.Setup, configure and manage full and incremental backups while verifying data integrity and reliability.Review and back up data to ensure all servers, NAS and SAN data is backed up daily.Accountable for methods to be in place to manage projects and daily activity.Planned and assisted in data migration from servers to NAS for better reliability and performance.Understanding of Dell EMC VxBlock, VxRail and Enterprise Hybrid Cloud (EHC) concepts.Understanding of AWS, Microsoft Azure Cloud and O365 concepts and maintenance. Software Support:Operating System Support - Windows 7, Windows 10, Windows Server 2008, 2012, 2016, 2019, 2022 and Linux.Maintained & Upgraded Software - VMware, Data Domain, JSCAPE, Avamar, Secret Server, Isilon, Azure, more.Veeam - maintained and verified O365 backups of Exchange, OneDrive, SharePoint, and Teams.Isilon - maintained snapshot data, replication data and updates to the systems performance.NSX – maintained updates, resolved BGP errors, legacy configurations, and transports.Trellix - maintained installation and patching of endpoint security as auditing virus alerts.SolarWinds - maintained monitoring of Tier 1 application services, drive space, reports, and downed servers.Varonis - monitored behavior resembling ransomware and setup safeguards to auto shutdown potential threats.Setup and configuration of VMware Servers Avamar, Power Protect Data Manager and Dell APEX.Setup and configuration of Secrete Server, SolarWinds, JSCAPE MFT, MOVEit, Azure Storage and backups.

Fort Worth, Tx

General Skills:Created images for new workstations and imaged old machines for similarity.Provide solutions concerning hardware failures, system shutdowns, software functions and software errors.Documented problems and resolutions and generated weekly reports.Update the assets of any changes, returns, repairs, active devices including names, serial numbers and device type.Ordered equipment for new computers, software, printers, ink, iPhone and iPads.Assist in developing long-term strategies and capacity planning for meeting future desktop and hardware needs.Researched desktop and mobile products in support of development efforts and recommend products for purchase. Software Support:Operating System Support - Windows XP, 7, Windows Server 2008, 2012, Mac OS X and iOS.Internet Support - browser and network configuration and support with Internet Explorer and Firewalls.MS Office Support - basic and advanced navigation for Word, Excel, PowerPoint, Visio, Publisher and Outlook.GroupPolicy - configured settings on machines to restrict users from making changes to decrease vulnerability.Upgrades - updated server and desktop applications including QuickBooks Enterprise and SWD Pro.Active Directory - created and setup users according to their position, unlocked and disabled accounts when needed.Hardware Support:Phone Support - Mitel systems, displays, phone replacement, dropped calls, busy signals and voicemail.Desktop & Laptop Support - monitors, mouse, keyboards, hard drives, cd-roms, motherboards and etc...iPhone & iPad Support - setup Exchange business e-mail and troubleshoot errors.Meraki System - setup iOS and windows computers into Meraki’s mobile device management program.Network Support- setup & installed network devices on to stabilize the company network data from personal abuse.Repairs - fixed broken iPhone screens, charging ports, batteries and laptop screens, hard drives and keyboards.

Nashville, Tn

General Skills:Provided solutions concerning hardware failures, system shutdowns, software functions and software errors.Maintained calls in a professional manner while providing accurate answers and quality support.Received an average of 60 calls for support daily.Documented problems and resolutions in PeopleSoft, Service Now and Remedy. Software Support:Citrix & VMWare Support - RSA token resets, setup pins/login, troubleshot issues within the environment.Operating System Support - Windows XP, Windows Vista, Windows 7, Mac OSX and iOS.Internet Support - browser and network configuration and support with FireFox, Internet Explorer and Safari.Blackberry Support - enterprise activation, device wipes and syncing errors.MS Office Support - basic and advanced navigation for Word, Excel, PowerPoint, Visio, Publisher and Outlook. Hardware Support:Phone Support - Avaya and Nortel systems, displays, phone replacement, dropped calls, busy signals and voicemail.Desktop & Laptop Support - monitors, mouse, keyboards, hard drives, cd-roms, motherboards and etc...Quicken & Turbotax Support - download financial information completely and accurately and reset passwords.iPhone & iPad Support - setup Good for Enterprise app for business e-mail, reset pins and troubleshoot errors.

1 Dell Way Nashville, Tn 37217

General Skills:Answered incoming calls from business clients for technical support.Guided business clients through hardware processes for desktops and portable hardware.Troubleshot hardware problems using Dell Decision Tree to accurately pinpoint issues for a first call resolution.Dispatched parts and service technicians to business clients with hardware related issues.Maintained calls in a professional manner while providing accurate answers and quality support.

Master Of Business Administration

Bachelor Of Science, Information Systems

Associate Of Arts, Information Technology