Jason Arnold Email & Phone Number

Fresno,Ca

Diesel collision repair shop service advisor. Maintains customer rapport by explaining estimates and return dates for the vehicle; obtaining customer approval; obtaining and providing contact numbers and addresses; answering all questions and concerns; arrangements of towing. Prepare repair orders by describing symptoms, problems, and causes discovered, as well as all repairs and services needed; entering all repair orders into the service database system. Develop all estimates by costing materials, supplies, and labor; calculating customer cost. Verify warranty and service coverage by examining records; explaining provisions and exclusions. Works and consults with mechanics about necessary truck repairs and alternatives to costly repairs. Performs all opening and closing of repair jobs. Schedules repair jobs accordingly, answers phone calls and collect payments for all services performed. Performs other duties as requested.

Sacramento, California Area

Supervised a team of twelve operators, direction/management of daily operations of the tote system for live racing around the world. Daily maintenance of computer performance to ensure zero racing delays and prevent other timing issues. Worked to accommodate very strict time parameters. Addressed and fixed multiple hardware/software and network related issues in the data center and off track betting facilities in a Windows/Linux based atmosphere. Provided high-level, high-call volume technical customer support in a fast paced environment, employee on/off-boarding of system connections. Support for Windows XP, 7 and Windows Office, as well as peripheral installs and any associated problems to computer systems, hardware or software related. Helped employees and customers with machinery maintenance and network connectivity issues to ensure minimal downtime during wagering. Developed, and mentored new hires in operational duties to guarantee a high level of support within the data center, including opening all tracks for betting, networking incidents in the data center or on-track, establishment of links with hosted/non-hosted racing events, establishment of video feeds to California tracks and OTB facilities. Worked closely with the data center’s general manager assistance with employee staffing, information center and functional demands.

Sacramento, California Area

Operation of a Quantum Data Center (1of2) which facilitated pari-mutuel wagering on horse and dog racing for tracks across the globe. Provision of help desk technical support in a high-volume, fast pace call center. Multi-tasking environment over phone and email. Establishment of links, set betting parameters for races, maintenance of satellite video feeds of associated tracks. Worked with on-site track employees to resolve technical issues with networking, software and hardware on Windows/Linux based systems. Maintained direct contact with racings mutual department, providing operational updates, system faults and system issues affecting the day’s racing. Senior operator able to take charge to lead and train co-workers with operations support. Troubleshoot field board issues, matrix board problems dealing with selector cabinets, changing relays, circuit boards and LED’s.

Fresno, California Area

Assured that each customer received outstanding help by supplying a friendly environment, which included greeting and acknowledging every customer, maintaining solid product knowledge and all other facets of customer service. Assisted in floor moves, merchandising, display maintenance and sales floor housekeeping, replenished merchandise and monitored floor stock. Completed daily price changes, maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security patterns. Recommendation, selection and location for obtaining merchandise based on customer needs and desires, describe merchandise and explain use, operation, and care. Negotiated terms of sale, and product services to customers.

Phoneix, Az

Assistance with deliveries and stock of merchandise throughout the store, printed out daily sales and promotions for store displays. Arranged product on the sales floor, according to planogram specifications, ad-set, price changes, and brightened up the sales floor. Performed equipment functionality checks and reported matters to the manager on duty, greeted customers and helped with product location, carried lock-up items to the register for customer purchase.

Associate'S Degree, Computer Electronics Technology

High School