Jason Boylan Email & Phone Number

Portland, Oregon, United States

Portland, Oregon

• Automation Pre-Sales Leader for the Americas, APAC, & SLED • Collaborate with account executives/Client directors to drive numerous business development initiatives in industry segments from start to finish• Develop customer specific account strategy in collaboration with industry marketing leaders, account executives and internal partners• Interface with customers where required to educate on our automation products and services, gain customer insights, and clarify requirements

• Recruit, retain and lead an industry leading SE team• Execute CA | Automic programs and initiatives• Internally qualify sales opportunities to ensure we have met the customers stated objectives • Ensured pre-sales team participation in activities that provide a strong transition to post-sales process and customer adoption• Develop, inspect, and managed Individual Development Plans for each team member

Portland, Oregon Area

• Worked with sales management to fully qualify and manage the delivery of pre-sales Presentations and Proof of Concept/Value engagements• Directly managed day to day activities of pre-sales staff and sales support activities• 10+ years working in global, complex business models that have successfully delivered solutions to market

Portland, Oregon Area

• Understand the customer’s technology challenges, options and business drivers• Create compelling messaging and demonstrations• Contribute to the customer’s success by leveraging knowledge of DevOps while utilizing my in-depth knowledge of Automic’s value propositions, technology, and roadmaps• Work efficiently in a demanding, multi-cultural, multitasking environment with changing priorities and challenging deadlines• Provides customers and account representatives with technical product advice and demonstration support during pre-sales discussions

• Perform current state DevOps assessments • Provide recommendations and roadmaps to maximize efficiency increases • Provide assessments and recommendations on Application ready infrastructure and Service Orchestration

Portland, Oregon Area

• Assist customers and partners with hands on technical assistance for demonstrations, trials, and proof of concept projects• Develop and manage relationships with customers and technical staff• Managing product evaluations and developing adoption plans that assist customers in adopting Serena products• Provide an effective link between Sales, Account Management, Development, and Product & Marketing

Portland, Oregon Area

• Answered complex technical questions on installation, function and use of products• Diagnosed and resolved escalated customers product issues and minimize further escalations• Diagnosed, researched, and independently resolved users’ technical issues concerning product functionality, installation, and configuration• Determined the appropriate escalation level and delegated all or part of the issue when advanced technical resolutions were required due to product defects and/or non-standard customizations• Kept customer informed of status, timing, and methods of resolution, in a high quality, professional manner, until issue was fully resolved

Boise, Idaho Area

• Managed and developed business process solutions leveraging TeamTrack• Worked with HP key stakeholders to gather requirements and develop solutions in a timely manner• Supported over 1200 global users while maintaining a high SLA• Developed and executed an upgrade plan for the TeamTrack Servers

• Maintained and supported all aspects of UPS IT Operations and Support • Maintained and supported UPS external customer hardware and software• Provided server installations and maintenance• Maintained and supported all critical business operation equipment • Maintained 98% SLA for over 3 years