Jason Boylan Email & Phone Number

Portland, Oregon, United States

Portland, Oregon

• Automation Pre-Sales Leader for the Americas, APAC, & SLED
• Collaborate with account executives/Client directors to drive numerous business development initiatives in industry segments from start to finish
• Develop customer specific account strategy in collaboration with industry marketing leaders, account executives and internal partners
• Interface with customers where required to educate on our automation products and services, gain customer insights, and clarify requirements

• Recruit, retain and lead an industry leading SE team
• Execute CA | Automic programs and initiatives
• Internally qualify sales opportunities to ensure we have met the customers stated objectives
• Ensured pre-sales team participation in activities that provide a strong transition to post-sales process and customer adoption
• Develop, inspect, and managed Individual Development Plans for each team member

Portland, Oregon Area

• Worked with sales management to fully qualify and manage the delivery of pre-sales Presentations and Proof of Concept/Value engagements
• Directly managed day to day activities of pre-sales staff and sales support activities
• 10+ years working in global, complex business models that have successfully delivered solutions to market

Portland, Oregon Area

• Understand the customer’s technology challenges, options and business drivers
• Create compelling messaging and demonstrations
• Contribute to the customer’s success by leveraging knowledge of DevOps while utilizing my in-depth knowledge of Automic’s value propositions, technology, and roadmaps
• Work efficiently in a demanding, multi-cultural, multitasking environment with changing priorities and challenging deadlines
• Provides customers and account representatives with technical product advice and demonstration support during pre-sales discussions

• Perform current state DevOps assessments
• Provide recommendations and roadmaps to maximize efficiency increases
• Provide assessments and recommendations on Application ready infrastructure and Service Orchestration

Portland, Oregon Area

• Assist customers and partners with hands on technical assistance for demonstrations, trials, and proof of concept projects
• Develop and manage relationships with customers and technical staff
• Managing product evaluations and developing adoption plans that assist customers in adopting Serena products
• Provide an effective link between Sales, Account Management, Development, and Product & Marketing

Portland, Oregon Area

• Answered complex technical questions on installation, function and use of products
• Diagnosed and resolved escalated customers product issues and minimize further escalations
• Diagnosed, researched, and independently resolved users’ technical issues concerning product functionality, installation, and configuration
• Determined the appropriate escalation level and delegated all or part of the issue when advanced technical resolutions were required due to product defects and/or non-standard customizations
• Kept customer informed of status, timing, and methods of resolution, in a high quality, professional manner, until issue was fully resolved

Boise, Idaho Area

• Managed and developed business process solutions leveraging TeamTrack
• Worked with HP key stakeholders to gather requirements and develop solutions in a timely manner
• Supported over 1200 global users while maintaining a high SLA
• Developed and executed an upgrade plan for the TeamTrack Servers

• Maintained and supported all aspects of UPS IT Operations and Support
• Maintained and supported UPS external customer hardware and software
• Provided server installations and maintenance
• Maintained and supported all critical business operation equipment
• Maintained 98% SLA for over 3 years